What are the responsibilities and job description for the Help Desk Specialist position at Blue Chip Talent?
As the first point of contact for all technology needs, you’ll troubleshoot user issues, manage workstation setups, and collaborate with our national IT team to maintain a seamless user experience across the organization.
Key Responsibilities
- Provide hands-on support for desktops, laptops, and user-facing technology
- Troubleshoot software, hardware, and connectivity issues efficiently
- Manage Active Directory accounts, permissions, and access requests
- Support users via Zendesk (recently transitioned from ServiceNow)
- Assist with Microsoft 365 (O365) setup and ongoing support
- Maintain and troubleshoot conference room technology and office equipment
- Escalate and collaborate on complex issues with national IT support
- Participate in firmwide IT initiatives and help desk ticket rotation
Required Skills & Experience
- 2 years of IT support, help desk, or desktop support experience
- Strong understanding of Windows and the Microsoft Office Suite
- Working knowledge of Active Directory and O365 administration
- Familiarity with Zendesk, ServiceNow, or similar ticketing systems
- Experience with printers and VPN support
- Ability to thrive in a fast-paced, high-expectation office environment