What are the responsibilities and job description for the CUSTOMER SERVICE SPECIALIST position at Blue Box & Ship?
Customer Service Specialist
About Us and Why We’re Hiring
Blue Box & Ship is a family-owned retail mail center in St. George. We offer private mailbox rentals, professional packaging, shipping, notary, passport photos, and document services. We’re hiring a Customer Service Specialist who is as comfortable behind the counter as they are in front of a camera to provide a superior customer experience to the community while helping us create simple, behind-the-scenes social media content.
As an equal opportunity employer, we believe that a diversity of backgrounds, abilities, beliefs, and experiences is critical to our success, and we are passionate about creating a welcoming, supportive, and collaborative environment for all employees. All are encouraged to apply as we continue to grow a hard-working and diverse team.
Requirements
● Over age 18
● High school diploma or equivalent
● Previous experience in a retail or customer service role
● Proficient in using computers and standard office software, with the ability to learn new systems quickly
● Fast and accurate data entry
● Capable of bending, reaching, and handling packages up to 50 lbs.
● The ability to stand, walk, and use a step stool
Who You’d Be Working With
You’ll be reporting to and working closely with Ben, the owner/operator, who will be doing the same customer service tasks that you’ll be trained to do, as well as all the other responsibilities that come with being a small business owner. He cares deeply about Blue Box and the people who help make it a success.
Cas is another Customer Service Specialist like you who has extensive knowledge and experience working for Blue Box and will be available for training and help during weekday shifts. Together, you will conquer the afternoon rush and show our customers and delivery drivers how we value their business and want to make their lives a little bit easier.
Ayme, the owner’s wife, will be working largely behind the scenes and from home, handling the accounting and financial side of things. If you see her, take a picture, because otherwise no one will believe you.
How You’ll Work at Blue Box
You will be compensated based on experience. You will be a W-2 employee who lives close enough to commute to work reliably. You will work a part-time fixed schedule of 15-18 hours per week: 11:00 AM - 3:00 PM on Monday, Wednesday 11:00 AM-6:15 PM, and also 2:15 PM - 6:15 PM on Thursday . Some time on Saturday. The 6 major holidays will be paid if you are normally scheduled on those days.
Now, back to you, our new Customer Service Specialist…
Some things you’ll be doing at Blue Box:
● Greet customers and delivery drivers with a friendly, professional demeanor to create a welcoming atmosphere in the store.
● Assist customers in selecting the appropriate shipping options and packaging materials based on their specific requirements.
● Bring your personality to work! Help us create fun videos for our social media.
● Efficiently and accurately package items using proper packing techniques to ensure safe transportation.
● Process shipping transactions using our shipping software and handle payments for services rendered
● Answer customer inquiries regarding shipping rates, delivery times, and tracking information.
● Manage incoming and outgoing mail, including sorting, distributing, and ensuring timely delivery.
● Provide guidance and assistance to customers in setting up and managing private mailbox rentals.
● Proactively introduce our additional services to customers.
● Perform official notary services for customers (we will pay for training and license)
● Maintain a clean and organized store environment, including stocking shelves with shipping supplies.
● Collaborate with team members to ensure all daily tasks are completed promptly and efficiently.
● Adhere to company policies and procedures, including handling sensitive customer information with confidentiality.
● Assist with lifting heavy packages or materials, ensuring safety protocols are followed.
● Stay informed about industry trends and updates to shipping regulations and procedures.
● Handle customer complaints and resolve issues professionally and courteously.
● Complete other duties as assigned.
Pay: $15.00 - $17.00 per hour
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $15 - $17