What are the responsibilities and job description for the Operations Human Resources Asssociate position at Blount Fine Foods?
Bringing our love of food to families for five generations! Blount Fine Foods is a family-owned and operated manufacturer, marketer, and developer of premium fresh prepared foods. We are an engaging team, bringing restaurant-quality products to America including single-serve grab-n-go fresh soups, mac & cheese, and entrées in grocery stores across the country, as well as for hot bars and restaurants. Help us create the finest food experiences including those with specialty certifications that include organic, gluten-free, and low sodium, among others. Join a proven team for growth, success, and a satisfying career! This position is Second Shift. The hours are 12pm-8pm, Saturdays as needed.Summary:The Operations HR Associate brings outstanding service to Blount’s employees and temporary staff, acting as an employee advocate and resource center. This individual will provide services and connect employees to support departments as needed. Work with individuals and groups to support business needs and employee satisfaction. Duties:· Must adhere to company confidentiality policyCustomer service focuses on all production employees; empower employees through education and hands-on support; Deliver outstanding employee experience Acts as a liaison between employees and support departments (i.e., HR, Safety, etc.) Participate, assist, and support all Employee Engagement initiatives (survey support, open enrollment, all employee meetings, etc.) Work with the operations team to ensure timeliness with employees’ requests (Ubers, badge access, UKG, market support and service requests, etc.)Build support and support Operation employees with resources; connect to various branches of the organization for career development, employee relations concerns, safety requests, and other areas impacting job satisfaction Communication opportunities or trends to Senior HR Manager Commits to regular scheduled Pulse meetings with OPS team Acts as a confidential liaison between safety & HR with ad hoc paperwork requests Communicate effectively via email, Microsoft teams, and in person to operations employees, leadership, and various departments throughout the companyWorks with employees to schedule appointments and obtain necessary information from support departments. Document all employee interactions in accordance with standard processes Support peak season meal coordinationDuring Peak Season Months weekend support is required.Support both Fall River and Warren Plant locationsRegular traverse to production floor/warehouse locations for full support of hourly employeesAble to understand day-to-day operations with minimal oversightOther responsibilities w/ similar skill and work conditions as assigned. Experience:High School Diploma or equivalentSix-Twelve months customer service-related experience and/or trainingAbility to be an empathetic, non-judgmental, confidential resourceStrong oral, written and interpersonal communication skillsProven skills to build and manage relationships, collaborate, influence, and negotiate across all levels within an organization. Our Total Compensation Package Includes: Medical, dental and vision benefits.401k with Company match.Paid time off including vacation, sick time and holidays.Education Assistance Program.Life Insurance and Short-Term Disability.Discounts on Blount products at Company retail location.