What are the responsibilities and job description for the Experienced Medical Receptionist position at Bloomfield Health?
Job description:
Medical Front Desk Receptionist
We are seeking a professional, experienced, and dependable Medical Front Desk Receptionist to join our busy Pediatric & Internal Medicine practice. The ideal candidate will have strong medical front-office experience and be confident managing patient check-in and check-out, appointment scheduling, insurance verification, phone calls, and other essential front-desk responsibilities.
As the first point of contact for our patients and families, this position plays an important role in creating a welcoming, professional, and efficient patient experience. We are looking for someone who is organized, detail-oriented, compassionate, and able to work effectively in a fast-paced medical office.
Minimum Requirements
- Minimum 2 years of medical front-office/reception experience in a clinical setting — required
- Hands-on experience with patient check-in and check-out — required
- Experience working in a busy medical practice
- Strong computer and EHR skills
- Excellent communication and customer service skills
- Ability to multitask while maintaining accuracy and professionalism
Key Responsibilities
- Welcome patients and families in a friendly, courteous, and professional manner
- Efficiently manage patient check-in and check-out
- Schedule, reschedule, and coordinate patient appointments using the EHR and Phreesia
- Answer and manage incoming phone calls and respond to patient questions appropriately
- Communicate effectively with patients, providers, clinical staff, and insurance companies
- Verify patient demographics, insurance eligibility, and benefits
- Obtain and process prior authorizations for diagnostic testing and procedures as needed
- Collect copays, deductibles, and outstanding patient balances
- Review and accurately update patient information in the EHR
- Maintain accurate and complete patient records in accordance with HIPAA and privacy requirements
- Perform front-office administrative duties including scanning, faxing, filing, data entry, and document management
- Assist with referrals, medical records, and other administrative tasks as needed
- Maintain an organized, clean, and efficient front-desk area
- Help ensure smooth patient flow and efficient daily office operations
- Work collaboratively with physicians, medical assistants, and other members of the healthcare team
Qualifications
- High school diploma or equivalent required
- Minimum 2 years of medical receptionist/front-office experience required
- Medical administrative certification is a plus
- Experience with EHR systems and Phreesia preferred
- Knowledge of medical terminology and basic understanding of ICD-10 coding
- Experience with insurance verification, eligibility, and prior authorizations
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Professional, friendly, and patient-focused demeanor
- Strong attention to detail and accuracy
- Ability to prioritize tasks and multitask in a fast-paced environment
- Dependable, punctual, and reliable
- Ability to maintain patient confidentiality and HIPAA compliance
- Positive attitude and strong team-player mentality
What We’re Looking For
We are looking for someone who takes pride in providing excellent patient service and understands the importance of a professional and welcoming front desk.
The ideal candidate is:
- Experienced in medical front-office operations
- Dependable and punctual
- Organized and detail-oriented
- Professional and personable
- Comfortable working in a fast-paced environment
- Tech-savvy and able to learn new systems quickly
- Compassionate and patient-focused
- A strong team player
If you have medical front-desk experience, enjoy working with patients and families, and are looking for an opportunity to become part of a professional and compassionate healthcare team, we would love to hear from you!
Benefits for full-time staff:
- Health insurance
- Dental insurance
- Paid time off
- Professional and supportive work environment
- Opportunity to work as part of a dedicated healthcare team
Work Location: In person
Experience: Medical Front Desk/Reception: 2 years minimum required
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Experience:
- Insurance verification: 2 years (Preferred)
- pediatrics: 2 years (Preferred)
- Family medicine: 2 years (Preferred)
- prior authorization: 2 years (Preferred)
- Allscripts: 1 year (Preferred)
- Phreesia: 1 year (Preferred)
- ehr: 2 years (Required)
- Medical receptionist: 2 years (Required)
Pay: $17.50 - $18.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $18