FAMILY SUPPORT SPECIALIST

JOB DESCRIPTION:
The Family Support Specialist assists the Family Resource Center Program Manager in providing Prevention Services and Referral Assistance to at-risk families in Fayette and Spalding Counties.


GOALS AND OBJECTIVES:
Strengthen parental capacity to prevent maltreatment, out-of-home placement, and Division of Family and Children Services Intervention.


PRIMARY RESPONSIBILITIES:
• Conduct a variety of outreach activities and culturally sensitive events, including group presentations, networking, and attendance at community events to introduce the FRC program to potential clients.
• Provide family support and case management (meeting with youth and/or families in the community and/or in the home).
• Initiate and maintain weekly, bi-weekly, and/or monthly follow-ups for ongoing case management.

• Participate in developing Individual Family Support Plans to support FRC participants with goal setting and establish intervention services.
• Maintain a caseload of up to 40 families.
• Disseminate program information at events/activities to educate families/communities about the long-term benefits of available FRC programs/services.
• Identify members of the applicable service population in the targeted community and motivate them to participate in applicable FRC Services.
• Develop key community relationships throughout the targeted area to enhance outreach and increase the number of client referrals.
• Solicit volunteers through contacts in the community.
• Complete Triple P (evidence-based Positive Parenting Program) training and certification; implement as directed.
• Provide referrals and assistance with obtaining additional resources including food, WIC, SNAP, Medicaid, and other concrete supports.
• Complete forms, reports, and required program documentation by the provided deadlines.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training, and education, and the quality process.
• Comply with Bloom’s, policies, procedures, and all state regulations.
• Willingness to work in high-risk neighborhoods.
• Remain aware of social, economic, cultural, and environmental factors in resolving family and personal problems.
• Interact effectively with children/families from diverse backgrounds.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Commit to providing high customer satisfaction with positive service delivery results.
• Meet critical deadlines while maintaining attention to detail, accuracy, and quality.
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
• Be energetic, passionate, and adaptable with a deep commitment to social service, empathy for children and families, and a positive approach to embracing and managing change.
• Other duties as assigned.


GENERAL EXPECTATIONS: This job operates in a professional office environment. This is a full-time position requiring flexibility. Some weekends and nights may be required. Travel throughout the south metro Atlanta area, Fayette County, Spalding County, and surrounding areas.