RMA Warranty Parts Administrator

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When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Job Title: RMA/Warranty Parts Administrator
Department: Administration
FLSA Status: Non-Exempt
Cost Center: US1000004B - Warehouse

Summary

Under supervision of the Manager - Spare Parts, Shipping and Receiving, the RMA/Warranty Parts Administrator will be responsible for documenting and processing all warranty forms related to service, as well as processing and assisting with any RMA forms pertaining to customer returned parts. The RMA/Warranty Parts Administrator will also work with the BLM GROUP Service department as needed to track and maintain parts, along with other related duties as needed.

Essential Functions

The duties listed below are the specific duties and tasks that someone in this position must accomplish (i.e. why the job exists.)  These are the core responsibilities of the position that cannot be modified or eliminated.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.  

• Completes all RMA forms from Customers, related to returned parts
• Assist all Customers as needed with part returns
• Receives all returned parts, identifies disposition, and completes RMA forms
• Processes RMA information using BLM GROUP software (SAP Kardex)
• Coordinates internal and external repairs for returned parts
• Leads Bi-weekly meetings with the Service department on warranty parts sent to customers, which will need to be returned
• Follow up with customers for parts sent under warranty, no less than weekly
• Weekly returns status reporting to manager
• Inventory variance report discrepancy reconciliation, no less than weekly
• Serve as backup to order processing/order picking to cover days off and heavy workload
• Other duties as assigned by management

Education and Experience

• High School Diploma or similar required
• A minimum of two (2) years of experience in customer service 
• Previous shipping and receiving- or warehouse-related experience preferred 

Licensing/Certifications

• A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years

Knowledge, Skills, and Abilities

• Customer service ability, and able to effectively communicate to customers as needed
• Ability to multi-task and work with minimum supervision
• Able to communicate effectively both verbally and in writing 
• Able to follow both verbal and written instructions
• Well organized and extremely detail oriented
• Familiar with Microsoft Office suite (Word, Excel, Outlook)
• Familiar with SAP software 
• Able to work effectively with minimal supervision
• Effective time management skills
• Able to effectively work with all levels of team members and all types of customer personalities  

Equipment, Machinery, Tools, and Vehicles Used

• Basic office equipment including computer, fax machine, printer, and telephone

Physical Demands

The physical demands described here are representative of those that an employee must be able to accomplish to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to five (5) pounds. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Mental Demands

While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents, analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under deadlines and constant interruptions; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.  

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

The incumbent works primarily in an office setting, at our Novi, MI offices. This position is not a remote or hybrid role.

Reporting Relationships

This position reports to the Manager - Spare Parts, Shipping and Receiving

Supervisory Responsibility

None


We are an Equal Employment Opportunity (“EEO”) Employer.  If you need assistance or an accommodation with completing the application, you may contact us at (248) 560-0080.