Assistant Manager

Job Summary:

Help organize and run the location and fill in for the Location Manager when needed. Assisting the manager in organizing, planning, and implementing strategies.  Coordinate store operations and ensure store schedules and objectives are met by employees.  

Key Responsibilities:

• Assist the Manager in planning and implementing strategies to attract customers 

• Coordinate daily customer service operations (e.g. sales processes, orders and payments) 

• Assist in recruiting store staff Track the progress of weekly, monthly, quarterly and annual objectives 

• Monitor and maintain store inventory 

• Evaluate employee performance and identify hiring and training needs 

• Supervise and motivate staff to perform their best 

• Coach and support new and existing Sales Associates 

• Monitor retail operating costs, budgets and resources 

• Protect operations by keeping financial information confidential 

• Suggest sales training programs and techniques 

• Communicate with clients and evaluate their needs 

• Analyze consumer behavior and adjust product positioning 

• Handling complaints from customers 

• Research emerging products and use information to update the store’s merchandise 

• Create reports, analyze and interpret retail data, like revenues, expenses and competition 

• Conduct regular audits to ensure the store is functional and presentable 

• Make sure all employees adhere to the company’s policies and guidelines 

• Act as our store’s representative and set an example for our staff 

• Provides exceptional customer service 

• Creating and promoting safe work environment 

• Reports injuries immediately to HR and Operations Manager 

• Additional job responsibilities to be determined by Manager