What are the responsibilities and job description for the Card Operations Manager position at Blend?
Card Operations Manager
Location: Raleigh NC - On-Site
Duration: 6 month contract
Overview
Blend360 is seeking a Card Operations Manager who will lead the delivery of previously identified operational process improvements across the card operations function. This role combines card operations expertise with project implementation, regulatory alignment, workflow optimization, and cross functional leadership to ensure scalable, compliant, member centric operations.
Responsibilities
• Lead planning, scheduling, resource management, and execution for all card operations improvement initiatives.
• Partner with internal teams, external partners, and vendors to deliver operational changes aligned with business goals and member needs.
• Identify process gaps, inefficiencies, and optimization opportunities across all card operations workflows using qualitative and quantitative inputs.
• Build, document, and maintain updated procedures that support compliance, consistency, and transparency.
• Ensure operational practices meet industry standards, regulatory requirements, and card network rules.
• Train and mentor card operations staff on new processes, tools, and best practices.
• Collaborate closely with SMEs to ensure alignment with industry trends and operational strategy.
• Support hands on card operations tasks when required during volume spikes (less than 5 percent of the role).
• Track progress, risk, dependencies, and deliverables; communicate status updates to leadership.
Key Areas of Card Operations Covered
• Transaction reconciliation and monitoring • Card performance issues
• Credit card reports
• Card maintenance
• Research requests
• Operational policies and risk management
• Contact Center escalations related to card issues
Requirements
• Bachelor’s degree in business, finance, or a related field preferred.
• Five or more years of direct experience in Card Operations, Card Servicing, Debit or Credit Card Portfolio operations, or card rewards program management.
• Experience working with payments or card processing vendors in an operations capacity.
• Proven ability to manage full lifecycle projects from initiation through closure.
• Strong ability to define scope, goals, deliverables, and success criteria.
• Deep knowledge of Visa and Mastercard network rules and Reg E compliance requirements. • Demonstrated ability to manage complex operational processes requiring high accuracy.
• Strong judgment, troubleshooting skills, and the ability to optimize workflows. • Ability to create, maintain, and communicate clear process documentation.