What are the responsibilities and job description for the Front Desk Associate position at Blaze Gymnastics?
COMPANY OVERVIEW:
Blaze Gymnastics was created to be more than just a place where kids learn skills. From the beginning, our goal has been to build a gym where children are challenged, supported, and encouraged -not just as athletes, but as people.
We believe great coaching is about more than teaching skills. It’s about building confidence, work ethic, and resilience in a safe, positive environment - and that philosophy guides everything we do.
POSITION OVERVIEW:
Blaze Gymnastics is seeking enthusiastic and dedicated Front Desk Specialists to join our team. This role is responsible for providing outstanding customer service, managing administrative tasks, and ensuring smooth front desk operations. The ideal candidate has excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.
JOB RESPONSIBILITIES:
- Greet and assist customers in a friendly and professional manner
- Handle incoming phone calls and emails, responding to inquiries promptly and efficiently
- Provide information about gym classes, services, and policies
- Assist customers with membership sign-ups, class changes and account updates
- Monitor and manage apparel, vending and supply inventory, placing orders when needed
- Maintain a clean and organized front desk and lobby area
- Process customer payments and account transactions
- Maintain attendance records, including tracking absences and scheduling make-up classes
- Coordinate birthday party events, including bookings, preparation and customer communication
- Perform additional administrative tasks as assigned by management
POSITION REQUIREMENTS
- Availability to work evening and/or Saturday shifts
- Proven experience in a customer service role
- Strong computer literacy skills with the ability to learn new software quickly
- Excellent organizational skills with a keen attention to detail
- Effective time management skills to handle multiple priorities
- Strong phone etiquette and communication skills, both verbal and written
PREFERRED EXPERIENCE
- High school graduate or equivalent preferred
- Prior front desk or receptionist experience preferred
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Flexible schedule
Ability to Commute:
- Cicero, NY 13039 (Required)
Ability to Relocate:
- Cicero, NY 13039: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19