What are the responsibilities and job description for the Front Desk Associate position at Residence Inn by Marriott?
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills. This position offers an exciting opportunity to be the first point of contact for our guests and ensure their stay is memorable.
Responsibilities:
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Provide information about hotel services, facilities, and local attractions
- Handle guest requests and resolve any issues promptly
- Process payments and maintain accurate records
- Assist with night audit procedures when required
Qualifications:
- Previous experience in guest relations, hospitality, or a similar role preferred
- Familiarity with hotel reservation systems and phone systems
- Knowledge of front desk operations in a resort or hotel setting is advantageous
- Strong customer service skills with the ability to handle various guest situations tactfully
- Multilingual abilities are a plus to cater to diverse guests
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where customer service excellence is paramount. If you are passionate about providing exceptional guest experiences and thrive in a fast-paced hospitality setting, we encourage you to apply for this position.
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Benefits:
Vacation & Paid Time Off, Health Insurance, Employee DiscountsSalary : $17