What are the responsibilities and job description for the Service Coordinator position at Blake & Pendleton Inc.?
Job Type
Full-time
Description
Blake & Pendleton (B&P) is the largest Sullair Distributor in the Southeast. B&P is a leading provider of compressed air systems and solutions. We specialize in delivering high-quality equipment, maintenance, and customer service to industries that rely on dependable air systems.
We are seeking a Service Coordinator to join our Birmingham, Alabama, Branch team and support our technicians, customers, and service operations.
Position Summary
The Service Coordinator plays a vital role in ensuring smooth scheduling and coordination of service activities. This position manages work orders, communicates with customers, supports field technicians, and ensures the timely completion of jobs while maintaining a high level of customer satisfaction.
Key Responsibilities
Full-time
Description
Blake & Pendleton (B&P) is the largest Sullair Distributor in the Southeast. B&P is a leading provider of compressed air systems and solutions. We specialize in delivering high-quality equipment, maintenance, and customer service to industries that rely on dependable air systems.
We are seeking a Service Coordinator to join our Birmingham, Alabama, Branch team and support our technicians, customers, and service operations.
Position Summary
The Service Coordinator plays a vital role in ensuring smooth scheduling and coordination of service activities. This position manages work orders, communicates with customers, supports field technicians, and ensures the timely completion of jobs while maintaining a high level of customer satisfaction.
Key Responsibilities
- Schedule and dispatch service technicians for installation, preventive maintenance, and repair calls.
- Serve as the primary point of contact for customer service requests.
- Open, update, and close work orders in the system accurately.
- Track parts orders and ensure availability for scheduled jobs.
- Communicate with technicians throughout the day to manage job status and timelines.
- Coordinate warranty claims, service reports, and follow-ups.
- Assist in maintaining service records and reports.
- Provide administrative support to the service manager and team.
- Ensure compliance with safety, quality, and company policies.
- Other duties as assigned.
- High school diploma or equivalent required; Associate’s degree preferred.
- Three plus (3 ) years of experience in service coordination, dispatching, or related administrative role (industrial, HVAC, or equipment service industry a plus).
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Proficiency in Microsoft Office and experience with ERP or service management software.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Must be able to lift up to 10 lbs.
- Competitive pay and benefits package.
- Health, dental, and vision insurance with optional spending accounts.
- 401(k) with company match.
- Life and dependent life insurance
- Short-term and long-term disability options
- GAP coverage options (hospital, critical illness, and accident)
- Paid time off and holidays