Order Fulfillment Specialist

Job title: Order Fulfillment Specialist

Department: Order Fulfillment

Reports To: Order Fulfillment Manager Position Type: Full-time Base Pay: $15.00/hr

Job Summary

At Blade HQ, our knife community is our number one priority. The Order Fulfillment Specialist helps deliver reliable customer experience by accurately picking, packing, and shipping orders while maintaining high standards for quality, productivity, and safety. This role is built around teamwork, accountability, and continuous improvement. Specialists take ownership of their work, support one another, communicate challenges, and look for better ways to deliver excellent experience to customers who love sharp and pointy things.

Key Responsibilities

• Pick, verify, pack, and ship Blade HQ customer orders.
• Meet established productivity, accuracy, quality, and safety expectations.
• Keep assigned workstations clean, organized, and stocked.
• Safely handle knives and other edged products.
• Communicate workflow problems, recurring errors, safety concerns, and improvement opportunities.
• Assist with carrier pickups and move completed shipments to designated pickup areas when needed.
• Crosstrain and support Team Leads or other departments based on operational needs.

Skills and Abilities

• Strong attention to detail and commitment to order accuracy.
• Ability to follow standard processes while maintaining an appropriate work pace.
• Ability to learn and use fulfillment software, handheld devices, and shipping equipment.
• Ability to identify problems and recognize when escalation is needed.
• Strong organization and time-management skills.
• Ability to accept coaching and apply feedback.
• Clear, professional, and respectful communication.
• Dependable attendance and punctuality.
• Willingness to learn and contribute to continuous improvement.

Physical Demands and Work Environment

• Ability to lift and carry up to 50 lbs.
• Ability to stand, walk, bend, reach, and move for extended periods.
• Ability to safely handle knives and other edged tools.
• Ability to use handheld devices, computers, and shipping equipment for extended periods.
• Work is performed in a warehouse and packing environment that may contain dust and fluctuating temperatures.

Education and Experience

• High school diploma or GED equivalent required.
• Must be 18 years of age or older.
• Previous warehouse, fulfillment, shipping, or related experience preferred.
• Experience using a WMS, OMS, handheld scanner, or shipping system preferred.

About Blade HQ

Blade HQ is one of the world's largest online retailers of knives and outdoor adventure gear. We focus on a wide selection of brands and styles of knives and pocketknives to remain the 'cutting edge' of the knife community. Community, Learning, and Process are our primary values here at Blade HQ.

Check out us on: Instagram: @bladehq, YouTube: https://www.youtube.com/c/BladeHQ, Facebook: Blade HQ

What makes Blade HQ a great place to work?

Blade HQ is filled with fun, friendly, knife-loving people who are committed to working as a team toward a common goal. We love learning, and our management is committed to providing opportunities for all employees to learn and grow in the company. We are looking for motivated and passionate people to join our team and help us to learn and grow, too.

We offer:

• Excellent benefits (100% paid Medical for employees, 50% paid Dental and Vision, free life insurance, up to 3 weeks of possible PTO...
• Company paid events
• Regular company paid lunches
• Free Soda, Ice, and Coffee
• Employee discounts on all products
• Casual dress code
• And much MORE!

If you think you're a good fit for this job and our team, apply NOW!

Expected Hours of Work

• Full-time, hourly/non-exempt
• Sun-Weds, 7:00am - 5:30pm (four 10hr days)
• Weekends, holidays, overtime, or adjusted hours may be required based on business needs.
• Responsibilities may change based on operational needs and as directed by management.