What are the responsibilities and job description for the Lead Lobby Attendant position at Blackwell Professional Support Services Inc?
About the Role
Are you a hospitality professional with a passion for service and leadership? Join Blackwell, Inc. as a Lead Lobby Attendant, where you'll be the welcoming face of our properties and a key player in delivering exceptional experiences to residents, guests, and vendors.
This role blends concierge-style service with team leadership and operational oversight. You'll supervisor Lobby Attendants, manage daily workflows, and ensure smooth property operations - all while creating a warm, professional environment.
Weekly Work Schedule:
- Days of the week: Monday - Friday
- Start and End Time: 6:00AM - 2:00PM
Key Responsibilities
- Lead and mentor a team of Lobby Attendants, ensuring high performance and accountability.
- Create and manage weekly schedules, approve timesheets, and handle shift coverage.
- Deliver personalized, high-touch service to residents, guests and vendors.
- Train new team members through hands-on guidance and onboarding support.
- Maintain secure access to the property and oversee deliveries.
- Communicate effectively with property management and internal departments.
- Stay informed about local services and businesses to assist residents and guests.
- Uphold privacy, professionalism, and confidentiality at all times.
- Support the implementation of updated policies and training materials.
- Conduct regular team inspections and provide coaching as needed.
- Other job duties assigned as needed.