IT Service Delivery Lead – Quote to Cash

Job Description

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a IT Service Delivery Lead – Quote to Cash to join our Client's team.

Overview:

We are seeking an experienced IT Service Delivery Lead to own and optimize our Quote-to-Cash (Q2C) technology landscape. This role partners closely with business stakeholders across the end-to-end process, ensuring Salesforce, CPQ, and our hybrid ERP back office systems enable efficient, scalable, and high-quality operations. The ideal candidate has strong leadership skills, a track record of managing global delivery teams, and hands-on experience driving platform consolidations in post-acquisition environments.

Key Responsibilities:

• Serve as the primary IT leader for the Quote-to-Cash domain, aligning technology solutions with business objectives.
• Partner with Sales, Finance, Operations, and other business stakeholders to identify opportunities for process and system optimization.
• Oversee and manage a blended team of onshore and offshore IT resources, ensuring timely and high-quality delivery of enhancements, integrations, and support.
• Drive platform strategy and roadmap for Salesforce, CPQ, and ERP with a focus on simplification, scalability, and user experience. Experience implementing Netsuite a plus.
• Lead platform rationalization and consolidation initiatives, especially in the context of mergers and acquisitions.
• Establish and enforce service delivery standards, SLAs, and best practices across systems and teams.
• Collaborate with enterprise architecture, security, and other IT domains to ensure solutions are compliant, resilient, and aligned with enterprise standards.
• Act as escalation point for critical incidents and ensure continuous improvement in system reliability and business satisfaction.

Qualifications:

• 8–10 years of progressive IT experience, with at least 5 years in Quote-to-Cash platforms and processes.
• Deep expertise in Salesforce, CPQ, and NetSuite with demonstrated success in end-to-end optimization.
• Proven ability to manage global teams, including offshore delivery partners.
• Experience leading platform consolidation/integration projects post-acquisition.
• Strong stakeholder management skills with the ability to influence and partner across business functions.
• Excellent problem-solving, communication, and leadership skills.
• Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience).

Preferred:

• Experience with Agile delivery models.
• Exposure to other SaaS business platforms (e.g., Zuora, Workday, ServiceNow).
• Relevant Salesforce or NetSuite certifications.

Security Clearance Required: N/A

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities