Senior Resident Engineer

Senior Resident Engineer

About the Resident Engineering team:

The Senior Resident Engineer is responsible for providing onsite technical support services to specific company customers and performing the role of a Subject Matter Expert on company’s security products.

Basic Qualifications/Skills:

The Resident Engineer relies on experience and judgment to plan and perform a variety of critical tasks / responsibilities pertaining to the customer’s software deployment. These responsibilities require a high degree of autonomy and accountability and would include:

• Work with and provide guidance/support to the customer’s operational and design staff, in the role of the company’s technical Subject Matter Expert.
• Be a trusted advisor to the customer on all technical areas related to the company’s products.
• Design, implement, troubleshoot, diagnose, and resolve normal and complex technical issues associated with company’s security products installed in the customer network.
• Test and replicate customer configurations in a lab environment as and when required.
• Ensure the operational and functional requirements pertaining to the company’s software solution installed in the customer environment are fulfilled from a technical standpoint.
• Track, investigate, escalate, and verify software defects as encountered and reported by customers
• Work with other company internal functions like technical support, engineering, and product management as needed related to product issues as well as new features.
• Work closely with the company account team(s) of customer to understand and support the sales strategy from a technical standpoint.
• Support the tuning and optimization requirements related to the company’s software installation in the customer environment.
• Assist and provide expert guidance to the customer security operations teams on security attack mitigations (pre-attack prep, during-attack assistance, post-attack reviews).
• Develop and implement Method of Procedure documents for procedural and maintenance activities as required, related to the company’s products/solutions deployed in the customer environment.
• Lead and support software upgrade activities or investigations of reported problems related to the company’s security products installed in the customer environment.
• Work closely with the company’s Professional Services team to discuss, enhance, and share knowledge about product, domain, and solutions.
• Generate customer-specific product technical documentation, as needed.
• Continuously develop and update expertise on company’s products and solutions.
• Develop and deliver technical presentations to customers and internal teams as needed.
• Travel as required to customer sites and internationally for corporate events as needed

Preferred Qualification/Skills:

• Bachelor’s Degree in CS/EE/ECE with 5 years of experience in service delivery or technical support functions with strong fundamentals on telecom network and routing environments.
• Advanced networking skills required (TCP/IP, Routing, BGP, MPLS, and related), NetFlow protocol experience and understanding desirable.
• Strong network security skills required, knowledge of and experience in DDoS and mitigation techniques desirable.
• Knowledge of network test equipment network management protocols like SNMP, tools, and protocols like MRTG, SolarWinds.
• Knowledge of internet and data security protocols like HTTP/S, SSL/TLS, DNS, VPN, IPSEC, GRE.
• Intermediate to advanced knowledge in administration and provisioning of Unix/Linux and Solaris platforms, networking related scripting and automation skills desirable.
• Expertise in packet analysis, debugging and troubleshooting, using tools like Wireshark/Tshark
• Knowledge and experience on virtualization and cloud environment will be a strong skillset to have.
• Ability to work independently and where necessary.
• Strong customer services and verbal/written communication/interpersonal skills.
• Fluency in English, both verbal and written, required. Knowledge of other languages is an added benefit.
• Local Country Security Clearance may be required, if applicable in country.

Location: Ann Arbor, MI

Working at Company

Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:

• Generous vacation package
• Equity
• Matching 401k plan
• Tuition reimbursement
• Attractive medical and dental coverage options
• Domestic partner benefits
• Health and Dependent Care spending accounts and Health Savings Account options
• Life and Disability Benefits
• Volunteer Time Off, Matching Charitable Gifts