Jr. Client Support Administrator (CSA)

Job Description

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Jr. Client Support Administrator (CSA) to join our Client's team.

Description of Duties:

The Jr CSA (Temp) supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.

The candidate will:

• Conduct day-to-day issuance of MDA hardware at off-site location to include monitors, laptops, and other desktop IT peripherals.
• Provide in-person and phone support to MDA End User troubleshooting computers, printers, software, operating systems, and Office products from off-site location.
• Contribute to large scale projects and events on an as-needed basis.
• Excess equipment.
• Escort vendors for warranty work.
• Process warranties.
• Submit orders for equipment/inventory
• Inventory management
• Work with vendors to obtain quotes for equipment.
  
  

The successful candidate will:

• Have strong communication skills, both written and verbal.
• Possess a “can-do” attitude, while being a self-starter.
  
  

Basic Requirements:

• Must have 2, or more, years of general (full-time) work experience
• May be reduced with completion of advanced education
• Must have 6, or more, months of directly related experience in relevant business systems, operating systems, and servers and/or experience in light programming, project management of small initiatives, and troubleshooting
• Must have, or obtain prior to start date, a current DoD 8570 IAT level II certification (e.g. Security , Systems Security Certified Practitioner)
• Must be able to lift and carry 25 lbs
• Must be able to move around a large complex facility, perform work under desks, as well as other physical aspects of the position
• Must have an active DoD Secret Security Clearance
  
  

Desired Requirements:

• Have previous experience in Customer Service, as well as prior experience working in a DoD environment.
  
  

Security Clearance Required: Secret

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilitie