BXTI- Enterprise Technology, Service Desk Support Specialist (2nd Shift)

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $881 billion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com . Follow @blackstone on LinkedIn , Twitter , and Instagram .

Business Unit:

Blackstone Technology & Innovations

Business Description:

Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone’s businesses and new growth initiatives. Serving both internal and external clients, we work to build the next generation of systems that manage risk, create efficiency and improve transparency within the firm and across our broad community of investors and portfolio companies.

BXTI is nimble and entrepreneurial – our open, iterative design processes and rapid pace of development means that everyone on the team has the opportunity to make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone. We are critical to the firm maintaining its competitive edge.

Job Title:

Service Desk, Support Specialist, Analyst, 2nd Shift (2:00p – 10:00p, M-F)

Job Description:

As a member of the Service Desk, 2nd Shift team, you will be involved in technical support, providing analytical, as well as superior customer service on the phone. You will be expected to provide support to all desktop, laptop and mobile device users as well as the array of applications that make up our computing infrastructure. You will also collaborate with systems and network administrators to ensure optimal operation of the company’s computing environment and recommend corrective solutions.

You must be customer service oriented with strong verbal and written communication skills, and become familiar with the underlying businesses and industry specific software applications. Financial services experience is a plus.

Responsibilities:

• Monitor and manage a ticket queue, prioritize support tickets based on urgency
• Troubleshoot PC hardware and software issues
• Troubleshoot iOS, Windows 10 and Microsoft O365
• Install and configure computer systems and applications within the company
• Troubleshoot Printer issues
• Ensure all issues are properly logged and detailed notes for each incident or request
• Create Knowledgebase articles
• Assist users Onsite including but not limited to imaging laptops, workstation setups, and desktop support
• Assist with Zoom Conference Rooms issues or setups
• Troubleshoot VPN issues
• Assist users with Level 1 Citrix issues

Qualifications:

• Have 3 years experience in a technology services role
• Have knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks
• Have experience with troubleshooting PC hardware and software issues
• Possess experience in troubleshooting iOS, Windows 10 and Microsoft Office O365
• Have excellent interpersonal skills with an ability to interact with personnel at all levels
• Have strong analytical, problem solving, organizational and planning skills
• You have the willingness to take initiative and to follow through on projects; ability to work with little direction
• You are team oriented, adaptable and have the ability to work in a fast paced and changing environment while maintaining a positive and professional attitude,
  

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), 44 (0)20 7451 4000 (EMEA) or 852 3656 8600 (APAC).

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application.