What are the responsibilities and job description for the Lead Enterprise Service Desk Technician position at MANTECH?
MANTECH seeks a motivated, career and customer-oriented Lead Enterprise Service Desk Technician to join our team in Doral, FL. Responsibilities include but are not limited to: Serve as the primary point of contact for advanced technical troubleshooting via phone, email, and in-person support.Respond to and resolve customer issues at their desks as needed.Utilize tools such as Active Directory, Microsoft 365, and ITSM platforms (e.g., ServiceNow) to manage user access, incidents, and support wor