General Manager NY (Strategy&Operations)

As the General Manager for New York , you will own the entire New York region (including New Jersey, Connecticut and Pennsylvania) P&L , build and lead a high-performing team, and drive market growth. You will also be the face of Blacklane in New York, representing the brand to both customers and external stakeholders while reporting to the Americas CEO.

This role requires a dynamic leader with strong strategic, analytical, and leadership capabilities who thrives in a fast-paced, highly competitive environment.

YOUR CHALLENGE:

• Market Strategy and Execution: Develop and execute a comprehensive market strategy tailored to New York’s unique dynamics, from corporate travel demand in Manhattan, to airport transfers (JFK, LGA, EWR) and premium leisure clients. Position Blacklane as the premier chauffeur service in New York.
• P&L Management: Own the New York P&L, ensuring financial targets are met through strategic planning, efficient operations, and proactive cost management in one of the most competitive mobility markets in the world.
• Team Building and Leadership: Recruit, build, and lead a high-performing local team of operations, marketing, sales and account management. Foster a positive and collaborative work environment that motivates and retains top talent in a fast-moving city.
• Customer Engagement: Deliver exceptional service to high-value clients — from corporate executives to luxury hospitality partners — ensuring customer retention and repeat bookings.
• Stakeholder Relations: Represent Blacklane across New York’s premium ecosystem. Build strong partnerships with key stakeholders such as corporate travel managers, five-star hotels, premium lifestyle brands, and airport authorities.
• Data-Driven Decision Making: Utilize tools such as Google Suite and Tableau to analyze data, track performance, and inform strategic decisions.
• Local Market Development: Leverage New York’s position as a global hub to identify opportunities for cross-regional collaboration and brand visibility, including events, partnerships, and community initiatives.
  
  

ABOUT YOU:

• Entrepreneurial Spirit: A dedicated entrepreneur with a relentless and ownership-minded commitment to business growth.
• Leadership: A charismatic leader who people like to work for and with, capable of building and inspiring a diverse team.
• Strategic and Analytical Thinker: Able to create and execute a market strategy with strong analytical capabilities.
• Industry Experience: Experience in both the luxury/premium industry (e.g., five-star hotels, restaurants, or luxury lifestyle brands) and startups or mobility is highly valued.
• Dynamic and Adaptable: Thrives in a dynamic environment, balancing strategic initiatives with urgent operational tasks.
• Local Knowledge: Strong understanding of New York’s unique mobility challenges (traffic, airports, regulatory environment) and customer expectations in one of the most competitive premium markets worldwide.
  
  

About Blacklane

Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50 countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

Our Company Culture

Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54 nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.

Here are just a few examples of the ERGs fostering connection:

• LGBTQIA Network – Advocating for inclusivity and championing allyship.
• People of Color Resource Group - To celebrate, empower, and amplify the contributions of POC, both past and present, while fostering a culture of inclusivity, equity, and allyship at Blacklane.
• Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
• Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.
  
  

We welcome—and actively support—employees to create or join the communities that are important to them.

Why join us in a Blacklane on the fast lane?

• Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
• Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
• Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
• The way to your heart goes through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
• Your Health, No Compromise → with Nilo Health & WHOOP We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness and the WHOOP bracelet, after one year to support your fitness—available for you to use as you choose.
• Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
• Share your ideas with Blacklane’s C-Level → Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.
• Thrive Together → Our Hybrid Office Culture: At Blacklane, we believe in the power of in-person collaboration and connection. That’s why we follow a hybrid, 3 office day focused approach. This supports both our fast-paced growth and the building of strong, engaged teams. We know everyone’s situation is unique, so our hybrid setup still allows for flexibility when needed. If you’re excited about contributing in a dynamic, people-driven environment and value both teamwork and personal accountability, we’d love to hear from you!
  
  

Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!

We place great value on equal opportunities. Therefore, we welcome everyone to apply!

Curious to see us in action? Let’s go!

→ Watch us on Amazon Prime

→ Listen to our CEO in Startup insider episode #1643

→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture