What are the responsibilities and job description for the Care Navigator - Hybrid position at Blackbird Health?
About Blackbird
At Blackbird, we envision a world where every child receives the care and support they need to thrive—emotionally, socially, and developmentally. That's why we're transforming how pediatric mental health is assessed and treated, so we can make world-class care available in local communities.
Our whole-child diagnostic approach reveals the full story behind each child's challenges, allowing us to address both the symptoms and their underlying causes. This leads to precise treatment sequenced in the right way to achieve meaningful outcomes that last.
Currently, we provide virtual and in-person mental health services, including comprehensive evaluations, medication- management and therapy, across Pennsylvania and Virginia with plans to expand to new markets in 2025.
Position Summary:
Blackbird Health's Care Navigators are an integral part of our integrated and collaborative care team. This isn't just an administrative role; you're the essential first step in a family's care journey. Your work sets the tone for a trusting and supportive relationship with our families and enables our clinical team to deliver world-class care.
What makes you, you:
- A Connector: You have a passion for helping people and can easily build rapport with families from diverse backgrounds.
- A Critical Thinker: You're a natural problem-solver who can manage multiple moving parts and anticipate potential issues before they arise.
- Detail-Oriented: You have a high degree of organizational skills and a meticulous approach to administrative tasks, from data entry to document management.
- Experienced: You have at least 1-3 years of experience in a customer/patient-facing role, ideally within a healthcare or fast-paced professional environment. Experience within the behavioral health space is also a plus. Digital & tech savviness is critical - comfort with electronic health records (EHR) and patient engagement platforms is a plus.
How you'll make an impact:
- Build Trusting Relationships: Be the welcoming voice of Blackbird, connecting with new families to understand their needs and guide them through our intake process. You'll be their go-to person for questions, setting the stage for a positive care experience.
- Solve Problems with Tenacity: Navigate the complexities of healthcare with keen attention to detail, a "why?" mindset, and a relentless drive to get things right. Our Navigators ensure all details are handled correctly so nothing falls through the cracks.
- Enable the Care Journey: Handle the crucial administrative work that makes everything else possible. You'll manage patient communications, scheduling, collecting and organizing all necessary paperwork, and ultimately ensuring a seamless, efficient process for both the family and our team.
- Contribute to a Mission-Driven Team: You'll collaborate with a compassionate and intelligent team, working in a hybrid model (at least 3 days/week in our Centreville, VA office) to ensure our services run smoothly and our patients get the care they need.
Benefits
- Medical, Dental & Vision coverage
- 401k (with a company match)
- Employer-paid life insurance coverage
- Generous paid time off
- Opportunities for career growth
- Diverse and experienced leadership team, supportive work culture
Join us!
We envision a world where every young person is fully understood and receives support building the tools they need to thrive. Join our team, make an impact, a real difference for patients, parents and caregivers.
"We wouldn't have a son without Blackbird Health. He would have ended his life."
"It's so rare to find comprehensive care like this-from testing to therapy to med management (and more)-all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone."
Fostering an inclusive environment:
Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at recruiting@blackbirdhealth.com so we can support you.
Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.
