Service Manager

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Black's Tire And Auto Service 630 US Hwy 70 SE Hickory, NC 28602 (828) 855-9339 Directions

Store Hours Monday 7:30AM - 5:30PM Tuesday 7:30AM - 5:30PM Wednesday 7:30AM - 5:30PM Thursday 7:30AM - 5:30PM Friday 7:30AM - 5:30PM Saturday 7:30AM - 1:00PM Sunday Closed

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Current Location Hickory, NC

Black's Tire And Auto Service 630 US Hwy 70 SE Hickory, NC 28602 (828) 855-9339 | Directions

Store Hours Monday 7:30AM - 5:30PM Tuesday 7:30AM - 5:30PM Wednesday 7:30AM - 5:30PM Thursday 7:30AM - 5:30PM Friday 7:30AM - 5:30PM Saturday 7:30AM - 1:00PM Sunday Closed

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Employment: Service Manager

Looking to start your career with a growing company?

Black’s Tire Service is the place for you!

Serving both North Carolina and South Carolina for over ninety years, Black’s Tire and Auto Service is a family owned and operated business. With over 50 locations throughout the Carolina’s, and a Goodyear retread manufacturing facility, we can offer more opportunities to advance your career! We offer a family-friendly work atmosphere and employee benefits that our competitors can’t match. At Black’s Tire and Auto Service, you won’t just have a job, you’ll have a career!

We are always looking for our next great Service Manager!

Our Service Managers Perform Duties That Include

• - Following and enforcing all company policies and procedures as outlined in the current Employee Handbook
• Hiring, training, and managing employees
• Focusing on customer retention by building relationships
• Managing and controlling costs
• Keeping track of service and inventory records
• Ordering quality parts and supplies as needed
• Forecasting goals and objectives for the department
• Implementing a marketing plan to promote business
• Maintaining relations with executives and factory representatives
• Contacting clients regarding the status of vehicles
• Overseeing post-repair services (vehicle delivery, test driving, etc.)
• Developing customer estimates and work orders
• Directing Service Writer's development of customer estimates and work orders
• Assigning work orders to the technicians
• Ensuring quality of work, attitude and performance meet or exceeds customer satisfaction goals
• Maintaining a personal, positive attitude and positive communications at all times
  
  

Benefits

• - Full time positions with the opportunity for overtime
• Competitive wages
• On the job and classroom training
• Health and Dental Benefits
• 401(K) with Company Match
• Paid Vacation / holidays
• Life Insurance
• Opportunity to grow, we promote from within
  
  

Qualifications

• *ASE Service Consultant certification or equivalent experience
• *Extensive knowledge of automotive systems and repairs
• *Five years of work experience in automotive customer service and service sales preferred
• *Ability to work in a fast paced and detail-oriented environment
• *Ability to document findings and work performed in detail
• *Ability to communicate well with other TEAM members
• *Be personally responsible and self-motivated
• *Have a sales minded, customer service focus
• *Flexibility of overtime work hours
  
  

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Schedule an Auto Repair or Tire Appointment Today!

Black's Tire and Auto Service is proud to be your go-to destination for tires and automotive repair in North Carolina & South Carolina. "Black's Has Your Back" with quality automotive repair and tires from top brands like Goodyear, Cooper, Hankook, Michelin®, BFGoodrich®, and more! From oil changes to engine repair, the expert mechanics at Black's Tire and Auto Service have you covered. If custom wheels are what you're looking for, we have a wide selection to help you get the look you want. Use our wheel visualizer to test different styles on your exact vehicle. On our doors, you will see this statement -"Through These Doors Pass The Best People in The World...Our Customers!" We seek to show our commitment to our customers by availability (regular hours and 24-hour roadside assistance), quality service at reasonable pricing, and service beyond the sale. Let us earn your business. Schedule an appointment online today!

Call, get a quote, or stop by one of our convenient locations today! While you're here, take a look at our ongoing deals.