Service Tech

SUMMARY:

Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair.

ESSENTIAL DUTIES:

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnose the cause of any malfunction and perform the repair.
• Communicate with service advisors immediately if additional work is needed, if the work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.

ADDITIONAL DUTIES:

• Ensures that customers' vehicles are kept clean. Notifies service advisors immediately of anything that has happened to change the appearance or condition of the vehicle.
• Complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Reports any safety issues immediately to management.
• Operates all tools and equipment in a safe manner.
• Keep the shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
• Road tests vehicles when required or refer to the test technician.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines the assigned vehicle to determine if further safety or service work is required or recommended.
• Reports machinery defects or malfunctions to the supervisor.
• Communicate with the parts department to obtain needed parts.
• Other duties may be assigned.

QUALIFICATIONS
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

• Two to four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and repair instructions, and procedure manuals.

• Ability to read, analyze, and interpret technical procedures, or industry regulations.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to read multi-meter

REASONING ABILITY

• Ability to apply common sense understanding to carry out detailed written or oral instructions.