eCommerce Operations Associate

Mission Statement

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary

Black Rifle Coffee Company is seeking E-commerce Operations Associate to join our digital team. In this highly cross-functional and tactical role, you will be responsible for administering the day-to-day technical operations of our website, app platform, and related technology stack. Key tasks include ensuring the accuracy and usability of our online store through new item setup, product maintenance (images, descriptions, pricing), and configuration/setup of promotional activities.

Additionally, you will troubleshoot technical issues related to orders, website experience, and implementation of new features and functions. To be successful in this role, you will have developed great communication skills and are comfortable working across digital, technical/engineering, marketing, and customer service teams

Job Details

Functional Responsibilities

Website Administration:

• Oversee the day-to-day technical operations of our ecommerce platforms.
• Maintain the accuracy and usability of our online store through item setup, maintenance, and product information management.
• Ensure the integrity of product images, descriptions, and pricing.
• Troubleshoot technical issues related to orders, website experience, and UX/UI features.
  
  

Data Management

• Manage and update product data, including inventory levels, pricing, and product attributes.
• Collaborate with cross-functional teams to ensure accurate and timely product launches and updates.
  
  

Technical Support

• Provide support to customer service and other internal teams regarding online orders, website functionality, and app usage.
• Assist in the development and implementation of new website features and enhancements.
  
  

Performance Monitoring

• Assist in monitoring website performance metrics (e.g., traffic, conversion rates, page load times) and identify areas for improvement.
• Conduct regular website audits to ensure optimal functionality and user experience.
  
  

Innovation

• Keep up to date with the latest ecommerce trends, technologies, and best practices to influence the enhancement roadmap.
  
  

Education And Skill Requirements

• 2 years of demonstrated experience in an eCommerce Operations or related position preferred
• Shopify experience required
• Bachelor’s degree preferred
• Strong technical troubleshooting skills
• Experience with CMS and PIM platforms such as Bynder
• Familiarity with project management tools such as Jira, Confluence, Asana, and similar
• Strong leadership and organizational skills with attention o detail.
• Effective communication skills, both verbal and written
  
  

Position Type/Expected Hours Of Work/Physical Requirements

This is a full-time position and may require long hours and may require weekend and nights work per events.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.
• Ability to uphold the stress of traveling.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Agency Disclaimer

Black Rifle Coffee Company does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resume submitted in the absence of a signed agreement will become the property of Black Rifle Coffee Company, and no fee will be paid. Please do not contact our team regarding recruiting services.