What are the responsibilities and job description for the Technician Plumbing Service position at Black Hills?
Brand Overview:
Role Overview
What You Bring
Key Responsibilities
Licenses & Certifications
EEO Statement:
Equal Opportunity Employer
We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.
Black Hills has served Olympia and the greater Washington area with trusted HVAC and plumbing solutions for decades. Known for integrity and technical excellence, Black Hills is a top name in the Pacific Northwest. As part of TurnPoint Services, employees gain the backing of a national network while building lasting local careers. We invest in our people with mentorship, training, and leadership opportunities across 62 brands. Grow with Black Hills — where Northwest pride meets national opportunity.
Role Overview:
Technician Plumbing Service (2025-1167)
Role Overview
We are seeking an experienced and customer-focused Plumbing Service Technician to join our team. This role is responsible for diagnosing, repairing, and maintaining residential and light commercial plumbing systems. The ideal candidate takes pride in delivering quality work, communicates clearly with customers, and ensures safe and efficient plumbing operations on every job.
What You Bring
3 years of plumbing service experience (residential or light commercial). - In-depth knowledge of plumbing systems, tools, and techniques. - Strong troubleshooting, diagnostic, and problem-solving skills. - Excellent customer service and communication abilities. - Plumbing apprentice or journeyman license (as required by local jurisdiction). - Ability to lift up to 100 lbs and work in confined spaces, crawlspaces, and outdoor environments. - Valid driver's license with a clean driving record. - Experience with tankless water heaters, drain cleaning, or water filtration systems a plus.
Key Responsibilities
Diagnose and repair plumbing issues including leaks, clogs, broken pipes, and fixture malfunctions. - Install and replace faucets, toilets, water heaters, garbage disposals, and other plumbing fixtures. - Perform preventive maintenance on water, sewer, and drain systems. - Troubleshoot system failures and recommend repair or replacement options. - Accurately document work performed, parts used, and labor hours. - Provide professional communication and clear explanations to customers about repair findings and solutions. - Ensure all work meets local plumbing codes, safety standards, and company quality expectations. - Maintain a clean, organized work vehicle and job site. - Collaborate with dispatchers and supervisors to ensure timely service delivery. - Participate in on-call rotation for emergency plumbing service.
Licenses & Certifications
- Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
- Real Growth Opportunities: With more than 60 strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
- A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
- Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
- Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
- Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
- Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
- Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
- Safety First: A safety-first mindset built into every process so you go home safely every day.
- Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
- Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
- Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.
EEO Statement:
Equal Opportunity Employer
We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.
Salary : $40 - $45