Onsite Remote Support Professional

General Description of the Position:

At Black Hills Works, we aim to be a leader within the disability space and are always looking to provide the most person-centered support we can to individuals we serve. We are seeking passionate people who are excited about the opportunity to provide an independent approach to caregiving for individuals with disabilities through Remote Support.

As a Remote Support Professional (RSP), you will provide virtual caregiving to multiple individuals from the onsite Remote Support Center, while the individual’s live independently within their home. You will handle maintaining a safe and supportive environment for individuals remotely, while ensuring they are treated with dignity and respect. 

You will work successfully within a team as well as professionally represent our agency to provide quality care focused on everyone's unique needs and care plan. It is important to note that interactions with individuals will occur remotely, so you will not be providing in-person support as an RSP.

Qualifications:

• Desire to work with individuals with intellectual disabilities, including a willingness to learn and support individuals living with complex disabilities.
• Valid driver’s license and a clean driving record.
• Proficient in speaking, reading, and writing.
• Technical ability to document services, manage & complete trainings, enter time & attendance, and communicate with Supervisor and co-workers.

Physical Requirements:

• Normal degree of flexibility; ability to sit or stand for extended period. 
• Ability to speak clearly and model clear language that can be understood by the individual you are supporting. 
• Hear at normal speaking levels/ability to receive detailed information through oral communication (with or without adaptive aids).

Essential Functions:

• Demonstrate aptitude for using computers, smartphones, tablets, etc.
• Prior experience with Assistive Technology or the use of Electronic Health Records.
• Ability to type <40 words per minute.

Responsibilities:

1. Develop a rapport with individuals and cultivate a safe and supportive relationship.
2. Provide support and guidance for individuals as outlined in their Individual Care Plans.
3. Exercise sound judgment to ensure the safety and welfare of members - notify Site Manager of any situation developing or occurring in the home which could have a negative impact on the home’s operation or individual’s welfare and safety.
4. Acknowledge and respond to all system alerts within proper timeframes, understand how to prioritize responses if multiple alerts trigger at one time.
5. Respond to safety concerns and dispatch Backup Support as needed.
6. Serve as an advocate for individuals receiving remote support by making recommendations to the right supervisor/administrator, in areas where changes, updates and modifications can improve the quality of services/supports the member receives.
7. Respect each person's right to privacy and confidentiality.

Program Integrity:

1. Understand and follow licensing requirements, Individual Care Plans, and agency policies and procedures.
2. Follow work schedule, show consistent attendance, adhere to core hours, and accurately record hours worked. 
3. Manage and Report, platform errors, malfunctions, and other technical issues per policy and procedural guidelines.
4. Work with supervisor to maintain all your required certifications for the RSP position.

Black Hills Works, Inc. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.