What are the responsibilities and job description for the Payment Operations Manager position at Black Hills Federal Credit Union?
Who We Are
We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.
At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.
General Purpose: Direct daily operations in the Payment and Card Services areas.
Essential Duties/Responsibilities:
BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.
Education: Job requires a four-year college level of language, math and reasoning skills.
Experience: Five years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.
Working Conditions:
Material and Equipment Involved
Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental And/or Emotional Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.
Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.
Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.
We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.
At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.
General Purpose: Direct daily operations in the Payment and Card Services areas.
Essential Duties/Responsibilities:
- Responsible for directing all day-to-day operations and department activities for Payments & Card Services, including direct mentorship and management of department employees. Implement and execute decisions and strategic goals as directed by VP Member Experience.
- Develop team members to be subject matter experts in all payment and card related products, services, and functions. Provide guidance and advanced support to members and credit union staff to resolve complex issues and disputes.
- Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the functions in the areas of responsibility.
- Assist in the establishment, maintenance, and monitoring of internal controls, as well as policies and procedures for the operations area. Read, interpret, review, and comply with all federal and state legislation pertaining to operations.
- Collaborate closely with other departments to create member loyalty through innovative and quality driven products. Assist with research and development of new products and services. Conduct financial analysis of new and current services designed to maximize profits and broaden services. Prepare recommendations for the VP Member Experience with regard to changes in or adjustments of services for analysis and action.
- Manage multiple third-party contracts and websites relevant to payments and card services. Negotiate and renew third party contracts relevant to areas of responsibility.
- Complete and maintain assigned statistical reports and ensure that the reports reflect accurate departmental information.
- Responsible for managing and directing people and/or resources with fairness and consistency to meet departmental goals. Promote teamwork and encourage process improvement, while creating a positive work environment where employees feel recognized and valued. Responsible for evaluating employees, determining talents and development opportunities, and working with employees to improve performance, enhance skills, or create loyalty to the credit union. Conduct timely employee performance appraisals and coaching, and effectively resolve employee issues and performance concerns.
- Maintain organizational structure established by President. Organize staff personnel into effective, efficient work groups. Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions. Review work systems to reduce duplication of effort and unnecessary work. Provide consistent training and development of employees.
- Responsible for developing and maintaining department manuals.
- Responsible for the development of department budget consistent with the strategic plan and overall budget.
- Prepare standardized reports as directed by VP Member Experience.
- Responsible for ensuring an adequate supply of all operating materials used by assigned employees is available.
- Perform other duties as may be assigned by the VP Member Experience or Chief Experience Officer.
- Advanced Knowledge of the fundamentals of the financial industry, including but not limited to, the operation and delivery of financial services.
- Advanced Knowledge of laws and regulations affecting credit union operations.
- The ability to effectively communicate with all levels of the organization and to outside parties. The ability to communicate new ideas, products, and procedures and gain buy-in from stakeholders.
- Advanced Knowledge about the organization's policies/procedures and credit union's service philosophy.
- Advanced knowledge of organization's policies/procedures and credit union's service philosophy.
- Must be able to read and interpret financial reports received from various sources.
- Advanced knowledge of management techniques to enhance staff productivity and to maintain positive staff morale.
- Advanced Knowledge of the credit union's in-house computer system and internet
- Advanced Knowledge of laws and regulations affecting the organization's products and services.
- Advanced Knowledge of delivery systems technology, including ITMs / ATMs, PC applications, plastic card programs, and networking.
BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.
- Vision: A sighted person to review direct reports' work.
- Speech/Hearing: Ability to communicate verbally and in writing with staff, members, and vendors.
- Manual Dexterity: Ability to perform necessary computer related input.
- Physical Mobility: Limited mobility required. Requires the ability to work flexible hours.
- Ability to understand and follow complex written and oral instructions and disseminate that knowledge in a clear and understandable format to others.
- Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
- Ability to prepare and maintain confidential records and reports.
- Ability to get along with diverse personalities.
- Ability to produce a high volume of work in a timely manner that is accurate and of high quality. Ability to prioritize work. Ability to handle multiple tasks.
- Ability to analyze out of balance situations, statistics and financial data, gather, assemble, correlate, and interpret facts and develop solutions.
- Ability to work within established guidelines with latitude to make decisions and take initiative to resolve problems or unique circumstances.
- Ability to use a rational and organized approach to completing tasks.
- Ability to analyze and recommend improvements to current processes, products, procedures, and services.
Education: Job requires a four-year college level of language, math and reasoning skills.
Experience: Five years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.
Working Conditions:
Material and Equipment Involved
- Personal Computer
- Presentation Aids
- Signature Pads
- WebEx
- Tablet and Mobile Devices
- PA Sound System
- Video Recording Devices
- Scanners
- Projectors and Screens
- Microsoft Suite
- Photocopy Machine
- Various Software Applications
- Cash Dispatch Machine/Cash Recycler
- Salesforce
Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental And/or Emotional Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.
Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.
Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.