What are the responsibilities and job description for the Shop Supervisor position at Black Diamond?
Job Desc/Summary: Responsible for the efficient handling and control of the service department through overseeing members of the service team, developing and implementing service procedures, maintaining customer relationships and reporting.
- Manages the repair and maintenance of company owned equipment
- Handles service calls to meet customer needs and assures that equipment is available as required
- Documents equipment status before and after rental; assigns any repairs to be done
- Collaborating with parts manager to ensure all parts are available for repair jobs
- Supervising and training service department staff members
- Handle customer complaints in a professional and friendly manner
Required Qualifications: High school diploma or equivalent plus solid relevant Heavy Equipment work experience, including customer service and management experience.