Call Center Operator

Answers all incoming calls to the Hotel from internal and external callers, within 3 rings. Responds to inquires such as directions and calls for assistance. Accurately enters, reviews and confirms Hotel Reservations with guests. Has a complete awareness and understanding of all promotions and specials. Assists with wake up calls, inquires, dining reservations, etc. Able to work under minimal supervision. Transferring calls to proper extensions, operating voice mail systems. Courteous and professional manner in all dealings with guests, vendors and other employees. Welcomes hotel guests with a smile over the phone. Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.

Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.

Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.

Required to maintain proper attendance including reporting to work on time in accordance with applicable policies. Maintains a clean and organized work area.

Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.