What are the responsibilities and job description for the Case Manager position at BK Behavior?
ROLE: The Case Manager plays a pivotal role within the client operations team, holding direct responsibility for overseeing a designated caseload. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families and providers on the team.
WHY JOIN US?
WHY JOIN US?
- Competitive compensation and benefits package
- Friendly office environment!
- Great exposure to the emerging field of Applied Behavior Analysis (ABA)
- A rewarding position seeing the results of children with ASD reach their full potential
- Full Benefits package
- Health insurance paid 95% by the company
- Dental, Vision, and Life Insurance
- 401K with a company match
- Holiday Pay
- PTO
- Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services, including monthly check in calls.
- Provide guidance and support to the providers of the team to enable them to provide optimal care to the families.
- Proactively address and resolve service-related issues and challenges that may arise.
- Ensure the prompt receipt of patient progress reports.
- Actively participate in facilitating the acquisition of insurance authorizations.
- Monitor and work towards increasing the utilization and ensure authorized hours are effectively utilized.
- Collaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffing.
- Perform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding process.
- Thoroughly record and document all interactions and correspondence with both clients and providers.
- Ensure systems and client databases remain up to date.
- Participate in team meetings and integrate suggestions that are provided for the betterment of the department.
- Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.
- Proficiency in documentation, organization and tracking skills
- Exceptional attention to detail
- Decision making; Ability to multitask
- Positive attitude
- Computer proficiency
- Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.