Customer Service Representative

Company Introduction：

BJT is a leading manufacturer of Protective Packaging machine and material.

LockedAir is our well known brand of inflatable protective packaging machine/film system, and LockedPaper is our well know brand of void fill and cushion pad paper system.

We have grown globally through continuous innovation with a strong focus on sustainable packaging.

Address： Hangzhou China - Headquarter / Cleveland Ohio - US Office

Website： www.lockedair.com
Key Responsibility:
1. Customer Support
-Answer customer questions regarding products or services via phone, email, chat, or in - person.
2.Order Processing
-Receive and process customer orders. This includes making a quotation, verifying order details,entering order information into the system, checking product availability, and coordinating with the warehouse for packing and shipping.
-Provide order status updates to customers. Let customers know when their orders have been shipped, are out for delivery, or if there are any delays.
3.Sales back office affairs
-Responsible for and handles administrative affairs of the US office&warehouse, this includes Warehouse invoice issuance, checking collection, mail sending and receiving etc
4.Marketing Assistance
5.HR Assistance
6.Others
Skills and Qualifications：

-Bachelor's degree

-1-3 years experience in foreign trade business order processing field as a merchandiser.

-Valid work permit to work in Unite States.

-Drive License.

-Careful and good memory

-Strong communication skills, both verbal and written, to interact clearly with customers.

-Problem - solving skills to handle a wide range of customer issues.

-Ability to work well under pressure and multitask, especially during peak customer service times.

Job Types: Full-time, Permanent

Schedule: 8 hours, Monday to Friday

Job Type: Full-time

Pay: $3,000.00 - $5,000.00 per month

Benefits:

• Paid time off

Ability to Commute:

• Solon, OH 44139 (Required)

Work Location: In person

Salary : $3,000 - $5,000