What are the responsibilities and job description for the Customer Service Rep - Lab MLS II position at BJC HealthCare?
Are you a customer service oriented lab technician looking for a career as a Medical Lab Scientist (Reg or Non-Reg)? Can you troubleshoot issues and investigate problems to resolution? If so, we need YOU!!
- Schedule/Hours - Flexible scheduling to bridge evening shift and nights: preferred either 15:00 – 01:30 AM (10 hours) or 15:00 – 23:30 (8 hours), rotating weekends every 5th unless wanting to cover every Saturday
Example Duties:
- The lead support can help with quality improvement projects, following up with office on missed critical callbacks that do not meet turnaround times to find the best contact information to prevent delay.
- Manage real time issues, ensure coverage, triage escalations, and provide needed direction
- Serve as subject matter experts and ensure that staff with clinical and technical knowledge are always available to support providers and frontline team members.
Overview
Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.
No other organization offers an opportunity for exploration and discovery like Barnes-Jewish Hospital. As a laboratory professional with Barnes-Jewish Hospital, you'll have exposure to the most advanced testing protocols and processes in medical diagnostics, and one of St. Louis' widest varieties of disciplines and specialties in laboratory careers. Our full-service, 24/7 laboratory is known for its leading-edge technology and the most progressive clinical techniques in practice today. you'll be working with the best, in a supportive atmosphere that will encourage your growth and advancement. Plus, you'll have opportunities to share your skills and knowledge by participating in clinical trials and research in conjunction with leading organizations such as the Washington University School of Medicine.
Preferred Qualifications
Role Purpose
Responsible for serving as a liaison and primary point of contact between physician/client accounts, inpatient care areas, other laboratories and hospitals and the Laboratory. May order testing, dispatch couriers, provide patient test results, etc.
Responsibilities
Minimum Requirements
Education
Experience
Supervisor Experience
Licenses & Certifications
Preferred Requirements
Experience
Supervisor Experience
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Annual 4% BJC Automatic Retirement Contribution
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to our Benefits Summary.
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer