What are the responsibilities and job description for the Access Center Administrator - Call Center position at BJC HealthCare?

Additional Information About the Role

Come join our team as a full-time Access Center Administrator with BJC Medical Group, this is a rare opportunity to join a great team!

- 40-Hours per week- Day shift
- Call Rotation

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Preferred Qualifications

Role Purpose

Oversees operations of Access Center service lines and provides management guidance to Access Center service line leaders who are responsible for day-to-day operations of the service line. Drives improvement and growth in Access Center services. Serves as primary liaison between the Access Center and BJCMG Operations.

Responsibilities

Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.

Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

Provide ongoing recognition, feedback and development, holding staff accountable for success. Identify and mentor future organizational leaders. Ensure appropriate resources are provided to staff. Develop a staffing plan that meets both customer expectations and financial targets. Create an environment where employee engagement and feedback facilitates positive change.

Collaborates with BJCMG Operations and Ancillary Operations leaders and physicians/providers to ensure Access Center processes and protocols meet practice, patient, and provider needs. Facilitate transparency of Access Center data and performance. Build and maintain relationships with providers and practice staff and leaders.

Develops innovative call center solutions for the Access Center department and implements new services and workflows accordingly in support of strategic system objectives.

Monitor, measure, assess and improve department performance using Epic and call center technology reports. Facilitate problem solving to meet Access Center and BJCMG key performance indicators.

Maintains expert knowledge of call center technology; identifies opportunities to maximize value of call center technology; provides guidance on call center technology reporting; ensures call center technology meets Access Center business needs.

Minimum Requirements

Education

Bachelor's Degree

Experience

5-10 years

Supervisor Experience

2-5 years

Preferred Requirements

Education

Master's Degree

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

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Access Center Administrator - Call Center

What are the responsibilities and job description for the Access Center Administrator - Call Center position at BJC HealthCare?

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