What are the responsibilities and job description for the Patient Access Specialist- Hospital position at BizTek People, Inc. | APA International Placement Consultants?
Patient Access Specialist (PAS)
Schedule: Monday–Friday, 7:30 AM–4:00 PM
Education Requirements
- High School Diploma or equivalent required
Experience Requirements
- Minimum 6 months of experience in a medical office setting with high-volume direct patient contact
- OR
- 1 year of experience in a high-volume direct public contact roleto provide exceptional patient support and administrative coordination in a fast-paced oncology clinic environment.
The PAS is responsible for gathering and recording patient information, confirming insurance coverage, verifying authorizations, scheduling appointments, and serving as a liaison between patients, providers, and insurance companies.
Key Responsibilities
- Gather and accurately record required patient information
- Verify insurance coverage and determine patient financial responsibilities
- Confirm required authorizations and referral requirements
- Schedule physician office visits, cancer treatment appointments, and ancillary services
- Coordinate complex and high-volume patient appointments and procedures
- Serve as a resource for physicians, nursing staff, patients, referring offices, and insurance companies
- Answer approximately 20% of incoming clinic calls to schedule, transfer, or triage patients appropriately
- Explain detailed procedures and address patient questions within scope
- Coordinate appointments with medicine and surgery clinics
- Manage reschedules and waitlists as needed
- Prepare and distribute new patient packets via mail, fax, or email
- Direct patients to appropriate healthcare providers for additional care needs
- Accurately enter patient information into the electronic medical record (EMR)
Skills & Qualifications
- Strong customer service and communication skills
- Ability to multitask in a high-volume healthcare environment
- Experience with scheduling and patient coordination preferred
- Strong attention to detail and data accuracy
- Comfortable handling sensitive patient information confidentially
- Proficiency with EMR systems and standard office software preferred
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