What are the responsibilities and job description for the DAI Help Desk Lead – Secret – Washington D.C. position at BizFirst?
DAI Help Desk Lead – Secret –
Washington, D.C. (Remote)
BizFirst is assisting our client with recruiting a highly
skilled and experienced DAI Help Desk Lead in Washington, D.C. (Remote). The
person in this position will provide daily supervision, direction, and guidance
to our contract personnel responsible for DAI remote-access user support and
training. The DAI Help Desk Lead will play a crucial role in organizing,
directing, and monitoring the work of qualified personnel, as well as
scheduling personnel rotations to ensure efficient and effective help desk
coverage and support operations. The ideal candidate will have a strong
background in supporting and managing large, complex financial management
systems, specifically within the DoD and utilizing DAI and Oracle Federal
Financials.
Responsibilities:
- Provide daily supervision, direction, and guidance
to contract personnel responsible for remote-access user support and
training.
- Organize, direct, and monitor the work of
qualified personnel to ensure efficient and effective help desk coverage
and support operations.
- Schedule personnel rotations to maintain
appropriate staffing levels.
- Collaborate with cross-functional teams to resolve
user issues and provide timely solutions.
- Develop and implement standard operating
procedures (SOPs) for the help desk team.
- Conduct regular performance evaluations and
provide feedback to the team members.
- Ensure compliance with service level agreements
(SLAs) and key performance indicators (KPIs).
- Identify training needs and coordinate training
sessions for help desk staff.
- Stay updated with the latest trends and
technologies in help desk management and support.
Requirements:
- US Citizen,
Secret Clearance.
- Minimum of
three (3) years DoD experience supporting and managing large, complex DoD
ERP/accounting systems utilizing DAI and Oracle Federal Financials.
- Minimum of
three (3) years managing DAI Helpdesk Tier 1 technical and financial
operations.
- Strong
knowledge and experience with Oracle Federal Financials modules, including
Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor,
OBIEE, User Management (UMX), and Order to Cash.
- Excellent
leadership and managerial skills with the ability to supervise and
motivate a team effectively.
- Proven
experience in providing remote-access user support and training.
- Ability to
prioritize tasks and work under pressure in a fast-paced environment.
- Exceptional
problem-solving and analytical abilities.
- Excellent
verbal and written communication skills.
- Relevant certifications
in Oracle ERP.
Benefits:
- Family Health
Care (54% cost covered for the entire family)
- Family Dental
(54% cost covered for the entire family)
- Family Vision
(54% cost covered for the entire family)
- Flexible
Spending Account
- Overutilization
bonuses for Time and Materials (T&M) contracts
- Lifetime Event
Bonuses (e.g., child, marriage)
- Profit-sharing
arrangement for any work brought into the company
- Unlimited Leave
with Approval
- 401k 100%
employer match on first 4% invested
- $1,000 training
budget
Job Type:
·
Full-time, Permanent Position
·
W2 preferred but 1099 considered
Work Authorization/ Clearance:
- US Citizen;
Active Secret Clearance
Work Location:
·
Washington, D.C. (Remote)