Customer Service Agent

Job Title: Customer Service Agent

Location: Raleigth

Job Type: Full-time

Job Summary:

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your primary focus will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our brand. 

Key Responsibilities:

• Respond to customer inquiries in a timely and professional manner across multiple channels including phone, email, and chat.
• Assist customers in troubleshooting and resolving product issues or service-related inquiries.
• Provide accurate product information and guidance to customers to facilitate their purchase decisions.
• Maintain customer records by updating account information and documenting interactions.
• Escalate complex issues to the appropriate departments while following up to ensure resolution.
• Identify trends in customer feedback and suggest improvements to enhance service delivery.

Requirements & Qualifications:

• High school diploma or equivalent; additional education or customer service training preferred.
• Proven experience in a customer service role or similar position.
• Excellent communication skills, both verbal and written, with a customer-oriented approach.
• Strong problem-solving abilities and the capability to handle challenging situations with empathy.
• Familiarity with customer support software and tools is a plus.
• Ability to work independently as well as part of a team in a fast-paced environment.