What are the responsibilities and job description for the Call Center Agent position at Biz Voice Boost?
Job Title: Call Center Agent
Location: Austin, TX
Job Type: Full-time
Job Summary:
We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. In this role, you will be the frontline representative of our company, ensuring that customer inquiries and issues are handled efficiently and effectively. Your ability to communicate clearly and empathetically will be vital in providing an exceptional customer experience, building trust, and fostering positive relationships.
Key Responsibilities:
- Handle incoming calls and respond to customer inquiries promptly and courteously.
- Provide accurate information about products, services, and company policies to customers.
- Assist customers in troubleshooting issues and resolving complaints effectively.
- Document customer interactions and maintain detailed records of conversations in the system.
- Follow up on customer interactions to ensure satisfaction and issue resolution.
- Collaborate with team members and other departments to enhance customer service procedures.
Requirements & Qualifications:
- High school diploma or equivalent; additional education in communications or customer service is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
- Strong problem-solving skills and the ability to think critically under pressure.
- Familiarity with CRM systems and customer service software is an advantage.
- Ability to handle high call volumes while maintaining attention to detail and service quality.