What are the responsibilities and job description for the Client Service - Product Support Specialist - Tax and Payroll position at Biz-iQ LLC?
Job Description
Biz-iQ LLC is listed as the employer for this position. The Client Service – Product Support Specialist will assist customers with tax and payroll software, answer product questions, troubleshoot routine issues, and help clients use business tools effectively.
Key Responsibilities
- Respond to customer inquiries about tax and payroll products
- Troubleshoot software issues and guide clients through solutions
- Explain product features and routine workflows
- Document support cases and maintain accurate client records
- Escalate complex technical or tax-related questions when necessary
- Coordinate with internal teams to resolve customer concerns
- Protect confidential client and financial information
Requirements
- High school diploma or equivalent; relevant education preferred
- Customer service, technical support, payroll, or tax-related experience preferred
- Strong written and verbal communication skills
- Basic computer and troubleshooting skills
- Attention to detail and customer-focused problem-solving
- Ability to learn software products and meet service standards
Benefits
- Potential health benefits, subject to eligibility
- Paid time off, subject to company policy
- Product training and professional development
- Opportunities for career growth
About the Company
Biz-iQ LLC is the business name supplied for this listing. Confirm the company's official identity, product offerings, and whether the role supports tax and payroll software before publishing.
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
Work Location: In person
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K PlanSalary : $45,000 - $60,000