What are the responsibilities and job description for the Payroll Support Representative position at QuickBooks Payroll?
Job Description
QuickBooks Payroll is listed as the employer for this position. The Payroll Support Representative would help customers with payroll software questions, troubleshoot routine issues, and explain payroll features and processes. The ideal candidate is customer-focused, detail-oriented, and comfortable working with financial software.
Key Responsibilities
- Respond to customer questions about payroll software and features
- Help troubleshoot payroll processing and account issues
- Explain system functions and guide customers through solutions
- Document customer interactions and support requests
- Escalate complex technical or payroll issues when necessary
- Maintain professional communication and protect customer information
Requirements
- High school diploma or equivalent
- Customer support, payroll, bookkeeping, or software experience preferred
- Strong verbal and written communication skills
- Basic computer and problem-solving skills
- Attention to detail and commitment to customer service
- Ability to learn payroll software and support procedures
Benefits
- Potential health and wellness benefits, subject to eligibility
- Paid time off, subject to company policy
- Training and professional development
- Potential retirement benefits, depending on the employer
About the Company
QuickBooks is accounting and business management software from Intuit, offering tools for bookkeeping, invoicing, and payroll. Confirm whether this role is directly with Intuit or a third-party company providing QuickBooks-related support.
Pay: $18.00 - $25.00 per hour
Expected hours: 32.0 per week
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
Work Location: In person
Salary : $18 - $25