What are the responsibilities and job description for the L1 and L2 Helpdesk Support Engineer position at Bits & Bytes Technology Solutions?
Job Details
72 months experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person.
60 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and PowerPoint
60 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices
60 months experience in using and also supporting users with Webex functionality 10
24 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred but not required.
36 months experience with imaging laptops