Help Desk Technician (Tier 1)

Location: Remote (Tulsa, OK based)
Job Type: Part-Time (Potential to move to full-time within one year)
Schedule: Monday-Friday 10am-2pm and 1 on-call weekend a month; possible schedule flexibility
Compensation: Salary

About Us

Bitrox Technology is a growing Managed Service Provider (MSP) supporting small and mid-sized businesses with reliable IT, security, and cloud solutions. We pride ourselves on responsiveness, professionalism, and building long-term client relationships.

We are expanding our team to support continued growth and are looking for a motivated Help Desk Technician who wants to build a career in IT within a fast-paced, team-oriented environment.

Role Overview

This is an entry-level (Tier 1) support role focused on delivering exceptional end-user support and handling day-to-day service requests.

You’ll be the first line of support for client issues, resolving common problems quickly and escalating more complex requests as needed.

Responsibilities

• Provide remote support to end users via ticketing system, phone, and email. Occasional onsite client work may be required.
• Troubleshoot common IT issues (login problems, email, basic networking, workstation issues)
• Handle user onboarding/decommissioning (account setup, permissions, device prep)
• Perform password resets and basic Microsoft 365 administration
• Accurately document issues, resolutions, and client interactions
• Escalate complex issues to higher-level technicians when appropriate
• Maintain professionalism and clear communication with clients at all times

Required Skills & Experience

• High school diploma or equivalent required
• Foundational understanding of cybersecurity concepts, including phishing, endpoint security, MFA, and password best practices
• Self-motivated with a growth mindset to learn new technologies, pursue certifications, and take on expanded responsibilities over time
• Positive, dependable, and flexible individual who can adapt to a changing environment
• Basic understanding of:
• Windows desktop and server operating systems
• Microsoft 365 environment (Outlook, Teams)
• User account management
• Strong troubleshooting awareness and willingness to learn
• Excellent communication and customer service (phone skills are a must)
• Ability to manage multiple tickets and prioritize effectively
• Reliable internet connection and dedicated remote workspace
• Valid driver’s license and reliable transportation

Preferred (Not Required)

• Minimum 1–2 years of education and experience in an IT support role or customer service role
• Previous help desk or MSP experience
• Familiarity with RMM tools
• Basic networking knowledge (SonicWall, switches, WiFi)
• IT certifications (CompTIA A , Network , etc.)
• Basic MAC OS experience

Benefits

· Remote work environment

· Paid holidays

· 25 hours vacation time upon hire date

Growth Opportunity

We believe in developing talent internally. This role provides on the job training with a clear path to advance into:

• Systems Support Specialist (Tier 2)
• Project or specialized technical roles
• Continued education, training and certification

Why Join Bitrox?

• Stable, growing MSP with strong leadership
• Culture built on Integrity, Accountability and Excellence
• Clear role structure and support from senior technical staff
• Opportunity to learn across a wide range of technologies
• Collaborative, no-drama team environment
• Direct impact on company growth and client success

Pay: From $15.00 per hour

Benefits:

• Paid time off

Application Question(s):

• What are your salary expectations for this position?
• Are you available to work one on call weekend a month?
• Have you ever worked an IT helpdesk job before?

Education:

• High school or equivalent (Required)

Work Location: Hybrid remote in Tulsa, OK 74172

Salary : $15