Vice President of Commercial Operations

BitPay, founded in May 2011, is a leading US-based Bitcoin payment service provider headquartered in Atlanta.

We plan to open a subsidiary in Los Angeles in mid-March 2026, primarily responsible for providing cryptocurrency payment gateways for businesses, enabling merchants to accept Bitcoin and Bitcoin Cash payments and directly convert funds into fiat currency.

BitPay App: Allows users to manage their cryptocurrency finances within a single application, including storing and using Bitcoin.

BitPay Card: Allows users to convert cryptocurrency into US dollars for spending.

Wallet Management: Provides tools for secure storage and management of cryptocurrency and allows users to purchase various cryptocurrencies.

Cross-border Payment Solutions: Offers cross-border payment solutions to simplify transactions globally.

I. Job Summary

The Vice President of Commercial Operations is a senior leader within a company's commercial departments (sales, marketing, business growth, customer operations). Responsibilities include driving overall business strategy, improving revenue efficiency, optimizing operational processes, ensuring smooth cross-departmental collaboration, and leading the team to achieve revenue and growth targets.

This position typically reports to the Chief Commercial Officer (CCO) or the Chief Operating Officer (COO).

II. Key Responsibilities

1. Business Strategy Formulation and Execution

Formulate and execute the company's business operation strategy.

Analyze market trends and competitive dynamics to optimize business growth plans.

Establish a collaborative framework for sales, marketing, and customer success teams.

Develop annual business operation budgets and revenue forecasts.

2. Sales and Operations Performance Management

Improve sales process efficiency.

Establish a KPI system and sales funnel management.

Lead the revenue operations team (Revenue Operations/Sales Operations).

Optimize quoting, pricing, and contract processes to increase conversion rates.

3. Cross-Departmental Collaboration Management

Work with Marketing to develop business activity plans.

Work with Product to drive product commercialization.

Work with Finance to develop revenue forecasts and cost control.

4. Data Analytics and Business Intelligence

Develop data-driven decision-making processes.

Lead the implementation of CRM systems (such as Salesforce) and business tools.

Establish BI. Reporting system to track sales performance and revenue growth

5. Customer Operations and Customer Success Management

Supervise the Customer Success team

Improve customer satisfaction and Customer Lifetime Value (CLV)

Optimize after-sales support processes and customer experience

6. Team Leadership and Talent Management

Manage the business operations organizational structure (Sales Ops / RevOps / Marketing Ops)

Recruit, train, and motivate team members

Establish a high-performance culture and continuous improvement mechanism

III. Qualifications

Education

Bachelor's degree in Business Management, Marketing, Operations, Finance, or a related field

MBA is often considered a plus

Experience

20-25 years of experience in business operations, sales operations, or business management

At least 10 years of experience as a department head or senior executive

Background in large multinational corporations or high-growth companies is preferred

Skills

Strong strategic planning ability

In-depth understanding of business operations, revenue management, and market analysis

CRM/BI systems (e.g.) Salesforce, Tableau, HubSpot

Data analytics skills

Leadership and cross-departmental collaboration skills

Advanced communication and negotiation skills

Career development path

Chief Commercial Officer (CCO)

Chief Operating Officer (COO)

Ultimately, there is the possibility of entering the CEO track (depending on company structure)

Long-term incentive plans or equity incentive schemes support the continued growth and value sharing of core executives.

Grant Value: Stock options worth $30,000-$50,000 annually (based on company stock price growth).

Restricted Stock Units (RSUs)

Grant Value: Restricted stock units worth $30,000-$50,000 annually, typically vesting over four years.

Company-Contributed 401(k) Retirement Savings Plans Help You Plan for a Secure Future.

Company Contributions: 4%-6%, depending on contribution period.

Healthcare Coverage

Medical Insurance: Covers outpatient, inpatient, prescription drug, and emergency services; applicable to mainstream PPO/HMO plans.

Dental Insurance: Covers routine dental cleanings, fillings, extractions, and root canals, with a maximum annual reimbursement of approximately $4,500 – $8,000.

Vision Insurance: Includes annual eye exams, and reimbursement for lenses and frames (typically $1,500 – $3,000 per year).

Mental Health & Wellness Programs: Offers online and in-person counseling services.

The company provides employees with mental health and emotional support resources, including online and in-person professional counseling services, stress management courses, and an Employee Assistance Program (EAP). Employees can book therapists, counselors, or coaches as needed and receive a company subsidy annually.

Estimated Value: Approximately $5,000 – $8,000 per person per year.

Total Insurance Benefits: Approximately $20,000 – $40,000 per year (including medical, dental, vision, and related health programs).

Paid annual leave, statutory holidays, and personal leave ensure a work-life balance.

In addition to public holidays, statutory holidays, and the standard 30-day annual leave, an extra 15 days of annual leave are provided.

Vacation benefits are approximately $20,000 – $35,000 per year; transportation allowance is approximately $10,000 – $20,000 per year; travel reimbursement averages approximately $5,000 – $10,000 per year depending on travel frequency.

Executive travel and relocation allowances support convenient cross-regional work.

Relocation allowance is approximately $10,000 – $25,000; travel allowance is approximately $4,000 – $10,000 per year.

Regular company team building and employee activities promote teamwork and cultural integration.

Team building and activities are approximately $10,000 – $50,000 per year; fitness benefits are approximately $8,000 – $12,000 per year.

Leadership development and career growth programs help you continuously improve your management and professional skills.

Training and Development Program: Approximately $10,000 – $20,000/year; Educational Grant: Up to $20,000/year.

Incentive Bonuses:

Cash bonuses: Approximately $10,000 – $50,000/year, redeemable for equivalent value in ETH or BTC.

Work Location:

Los Angeles, USA. Remote or on-site work options available.