Customer Service Technician

Hello Massillon, Ohio! We are new to the State of Ohio, and we are very excited to have opened a Data Center in the community! We will have exciting job opportunities, so please feel free to apply if you are interested. Please read below to see the job description of an Electrician/Electrical Worker. Also, click the link below to view our Company Website, and check us out!

About Bitdeer:

Bitdeer Technologies Group (Nasdaq: BTDR) is a leader in the blockchain and high-performance computing industry. It is one of the world’s largest holders of proprietary hash rate and suppliers of hash rate. Bitdeer is committed to providing comprehensive computing solutions for its customers. The company was founded by Jihan Wu, an early advocate and pioneer in cryptocurrency who cofounded multiple leading companies serving the blockchain economy. Mr. Wu leads the company as Founder, Chairman, and CEO, while Matt Linghui Kong serves as Bitdeer’s CBO and provides leadership through deep industry knowledge and technology expertise. Headquartered in Singapore, Bitdeer has deployed mining data centers in the United States, Norway, and Bhutan. It offers specialized mining infrastructure, high-quality hash rate sharing products, and reliable hosting services to global users. The company also offers advanced cloud capabilities for customers with high demands for artificial intelligence. Dedication, authenticity, and trustworthiness are foundational to our mission of becoming the world’s most reliable provider of full spectrum blockchain and high-performance computing solutions. We welcome global talent to join us in shaping the future.

Job Description:

• Responsible for failure analysis and repair of defective Crypto ASIC machines returned by customers.
• Strong hands-on ability, able to independently solve abnormalities in the repair process
• Strong communication skill to communicate with customers via various remote and messaging platforms as well as face
  to face.
• Strong troubleshooting skills with technical knowledge and experience to handle customer's queries ranging from ASIC
  machine issues, Data Center operations and API support
• Be goal-oriented, accomplishment/satisfaction driven and be able to rise to challenges.
• Liaise with logistics companies and or customers to coordinate shipments, deliveries, and returns.
• Oversee inventory management, ensuring accurate tracking, restocking, and organization of electronic components and
  equipment.
• Collaborate with internal teams to improve operational efficiencies related to inventory and customer service.
• Manage stock levels, and ensure timely procurement of necessary parts.
• Maintain accurate records of inventory transactions and logistics activities with the help of the company’s internal
  management systems and work with customers to coordinate shipments, deliveries, and returns.
• Be goal-oriented, accomplishment/satisfaction driven and be able to rise to challenges.

Requirements:

• Must be 18 years of age or older
• Must be able to read, write, and understand English
• Reliable transportation and a valid driver's license
• Good work ethic
• Attention to detail
• Ability to thrive in a team environment
• Ability to use multi-meter to measure voltages
• Must be able to understand regulations and follow verbal instructions
• High school diploma or equivalent
• Have appropriate level of strength and physical condition with ability to walk, stand, bend, squat, lift, and run or jog if necessary
• Ability to lift up to 50lbs of equipment
• Physical working environment involves indoors and outdoors, and exposure to a wide range of temperatures

What you will experience working with us:

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive benefits and developmental opportunities such as training and mentoring.

Good to know:

Work Environment and Physical Demands

While performing the duties of this job, the employee may sometimes be exposed to heat, cold, noise, and vibrations. The noise level in the work environment and job sites can be loud. The exposure will not be constant, but could occupy a large amount of a person’s time during the day while on-site. Safety & Noise reduction equipment will be provided by the company. While performing the duties of this job, the employee is regularly required to talk and hear.

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Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.