What are the responsibilities and job description for the Retail Operations Specialist position at Bison State Bank?
Company Description Bison State Bank was founded in Bison, Kansas, at the turn of the 20th century and has maintained a strong presence in the local community ever since. The bank’s roots in small-town life shape its commitment to personalized, trustworthy service. Today, Bison State Bank combines that community-focused approach with modern banking technologies. The organization serves clients who value a dependable community bank that offers contemporary financial solutions. Team members join a culture that values integrity, relationship-building, and long-term client trust.
Role Description The Retail Operations Specialist is a full-time, on-site role based in Kansas City, MO. This role supports daily branch operations, including processing transactions, maintaining accurate records, and ensuring compliance with bank policies and procedures. The specialist collaborates with team members to streamline workflows, resolve operational issues, and improve efficiency across retail banking activities. Day-to-day responsibilities include assisting customers at the branch, supporting sales initiatives, monitoring operational performance, and helping implement process improvements. The role also involves communicating clearly with customers and colleagues, using analytical insights to inform decisions, and maintaining a high level of service and professionalism.
Qualifications
Required:
- High school diploma, GED, or equivalent
- Minimum 1 year of cash handling experience
- Minimum 1 year of banking experience
- Minimum 3 years of customer service experience
- Strong numerical aptitude and attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Customer-first mindset with a proactive and solution-oriented approach
- Ability to work onsite at Bison State Bank (9201 Ward Parkway, Kansas City, MO)
Preferred:
- College degree or coursework in finance, business, or related field
- Retail sales or cross-selling experience
- Familiarity with banking or financial software systems
- ACH and/or Treasury Management experience
- Strong Retail Operations skills, including transaction processing, branch procedures, and compliance with banking policies.
- Analytical Skills to review data, identify trends, solve operational issues, and support process improvements.
- Effective Communication skills to interact with customers, colleagues, and leadership in a clear, professional manner.
- Proven Customer Service skills with a focus on relationship-building, issue resolution, and a positive client experience.
- Sales skills to support branch growth, cross-sell products, and contribute to retail banking targets.
- Attention to detail and accuracy in handling cash, documentation, and system entries.
- Ability to work on-site in a collaborative team environment and adapt to changing priorities.
- High school diploma or equivalent required; additional education in business or finance is beneficial.
- Proficiency with basic computer applications and banking systems, with willingness to learn new technologies.