What are the responsibilities and job description for the Security Manager position at BISHOP PAIUTE TRIBE DBA WANAAHA CASINO?
POSITION SUMMARY
The Security Manager is responsible for the overall management of the Security Department, includes personnel which provides security, and safe environment while ensuring protection of Guests, Team Members and the Wanaaha Casino assets. Will work variable shifts as required, inspecting and monitoring gaming activities. Working in conjunction with the General Manager and Casino Management to insure that proper adherence to established internal control systems and procedures are strictly followed. Will maintain regular and open communication with the General Manager and Casino Management regarding day-to-day security problems and solutions thereto.
Indian Preference: The Bishop Paiute Tribe’s Wanaaha Casino is an Equal Opportunity Employer within the confines of the Indian Preference Act and the Bishop Paiute Tribal Employment Rights Ordinance No. 1992-01 (as amended on June 28, 2012) and the Indian Self Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws.
ESSENTIAL DUTIES
- Assist with managing programs, processes and procedures which ensure the protection of the assets of the Wanaaha Casino to include the safety and security of Guests and Team Members.
- Communicate and implement department procedure in accordance with Internal Controls.
- Completes and investigates first reporting of injuries.
- Provides input and assists with the preparation of performance reviews of Security Supervisors and Officers.
- Monitor the activities of the Casino insuring that all Security problems, areas of noncompliance and other problems are resolved.
- Assist and update the General Manager insuring that all internal policies and procedures are adhered to, as well as reporting requirements, keep the General Manager advised of all pending situations, which may have a negative effect upon the operation.
- Work with the Casino Management Staff in solving all problems which are discovered and bringing them back into compliance.
- Ensures the highest possible standards of Guest service and provided and listens to and responds to Guest and Team Members concerns and question.
- Monitor and ensure that all Security Officers on physically and visually monitoring casino floor and parking lot at all times.
- Controlling access to restricted areas.
- Assist in internal investigations as necessary to determine noncompliance of applicable laws relating to gaming activities. Investigate and report to General Manager all suspicion of wrongdoing in connection with gaming activities.
- Work closely with and assist the Director of Human Resources when requested or required to investigate Team Member complaints and activities, which require investigative action to determine solutions to problems or potential problems, Team Member complaints and/or grievances.
- Prepare detailed and accurate reports on any security or medical related incidents that occurs.
- Be available to report to the Tribal Council directly to answer any questions concerning problems or specific incidents.
- Administratively responsible to assist with daily operations of the Security Department, assist and development implementation and enforcement of existing and new departmental policies and procedures.
- Assist in development and implementation of specialized Security Department training and work scheduling.
- Provides assistance with escorting when needed for Team Members and/or guests.
- Reacts promptly to disturbances where Security is required, when needed.
- Takes charge of and administers emergency first aid to injured or ill guests and Team Members.
- Must be knowledgeable of all Bishop Gaming policies and internal procedures and be willing to enforce and abide by those procedures. All other job-related duties as assigned by General Manager.
- Attend all mandatory meetings.
- All other duties as assigned by General Manager.
SUPERVISORY RESPONSIBILITIES
Security Shift Supervisors, Security Officers
EDUCATION AND EXPERIENCE
- High School Diploma or GED is required.
- Must be 21 years of age or older.
- One (1) to three (3) years’ experience in a position of Security or Law Enforcement as a Lead or Supervisory.
- Bachelor’s Degree in business administration or related field, and a minimum of five (5) years of experience in managing a Security Department is preferred.
- Three (3) years of experience in developing controls and procedures and working with investigative process, Law Enforcement and Surveillance background is preferred.
- Experience and training in observation, Security, and investigative procedures is required.
- Knowledge in the following areas; National Indian Gaming Association (NIGA) Regulations, Bishop Gaming Ordinance, and Casino Policies and Internal Control Procedures.
- Working knowledge of required computer programs and Security technology.
- Ability to analyze and interpret departmental needs and results.
OTHER REQUIREMENTS
- ABC (Alcoholic Beverage Control) Training is mandatory within first 30 days of employment.
- Must pass Title 31 within first 30 days of employment.
- CPR and First Aid Certification is preferred (or able to achieve certification after hire).
- Ability to identify and resolve problems in a timely manner and gather and analyzes information skillfully. Develops workable implementation plans, communicates changes effectively, monitors transition and evaluates results.
- Must possess the ability to interact with the public, fellow Team Members, Tribal Enterprise, County and State Agencies through respect, tact, and courtesy, and objectivity, maturity to develop an effective and cooperative working relationship.
- An excellent appearance is required and must always be in proper uniform and always be friendly and courteous.
- Ability to maintain confidentiality in all matters.
- Must be detailed oriented.
Able to hear and speak effectively in a noisy environment.
- Must be willing and able to work any shift including splits, evenings, weekends, and holidays according to established procedures. Must be available for call-ins on an emergency basis.
- Must meet requirements to qualify for a Bishop Paiute Gaming License. Must pass an extensive background check.
- Must pass a pre-employment drug test
PHYSICAL REQUIREMENTS
To perform this job successfully; the Team Member must be able to perform each essential duty satisfactorily. The demands described here are representative of those a Team Member encounters while performing the essential functions of the job.
- Must be able to stand and walk for duration of shift.
- Must be able to bend, stoop and continuously use hands.
- Ability to push and pull up to 25 lbs. and occasionally up to 45 lbs.
WORK ENVIRONMENT
The work environment characteristics described are representative of the Team Member encounters while performing the essential functions of this job.