What are the responsibilities and job description for the Public Safety Ambassador position at Birmingham-Jefferson Convention Complex (BJCC)?
Summary/Objective
The Public Safety Ambassador for complex security, will play a vital role in maintaining a safe, secure and enjoyable environment for performers, employees, and visitors. This position is responsible for patrolling the assigned area in a visible manner, protecting and preserving the environment by professionally enforcing rules, answering questions, securing access to restricted areas, and responding to emergencies.
Essential Duties/Responsibilities
- Provides proactive customer service by assisting guests by answering questions in a courteous welcoming and professional demeanor.
- Provides exceptional guest experience by ensuring compliance with venue safety and security procedures.
- Maintains compliance by circulating through assigned areas throughout the shift, following post orders and instructions.
- Prevents and responds to resolve event disruptions and altercations among guests.
- Responds to accidents, medical emergencies, search and emergency operations to offer assistance and lead emergency evacuations protocols.
- Assists with crowd control and emergency response as directed.
- Guards assigned restricted areas and ensuring only authorized personnel are permitted entry.
- Verify credentials and ensure only authorized personnel enter restricted zones.
- Communicate with Security Command and Event Management personnel as needed.
- Observe and report any unusual or suspicious behavior.
- Maintain positive working relationships with internal, external partners, and guests at the BJCC.
- Complete reports and logs such as incident reports, daily activity reports (DARs), and other security documentation.
- Ensure no weapons or harmful items enter the venue by inspecting every guest with metal detector or pat-down search as assigned.
- Safeguard the venue against theft and property damage.
- Assist with setting up area before opening (stanchions, table configuring, etc.)
- Requires the ability to think quickly and make sound decisions with excellent surveillance and observation skills.
- Performs other duties as required.
Required Education and Experience
- Minimum of three (3) years’ experience in security, military or law enforcement, with one (1) year face-to-face customer service experience preferred.
- High School Diploma or G.E.D. is required.
- Valid State of Alabama Driver License.