What are the responsibilities and job description for the Customer Service Representative position at Birimo insurance Agency?
About the Role
We're looking for a Customer Service Representative who genuinely likes helping people and keeping things organized. You'll be the first person our customers see and hear — greeting visitors at the front desk, answering calls, resolving questions, and keeping day-to-day office operations running smoothly.
This role is also a launching pad. Within your first three months, you'll earn your Property & Casualty insurance license, and we'll support you through the entire process. No prior insurance experience needed — just the willingness to learn.
What You'll Do
Welcome customers at the front desk and direct them to the right person
Answer and route calls on a multi-line phone system
Resolve customer questions and issues with patience and follow-through
Maintain filing systems, perform data entry, and keep records current in Microsoft Office and Google Workspace
Schedule appointments and manage calendars
Handle correspondence, proofreading, and office supply ordering
Assist with billing and invoicing in QuickBooks (or similar) as needed
What We're Looking For
Willingness to obtain a Property & Casualty insurance license within 3 months of hire — we cover the training and walk you through it
Customer service experience, in person or over the phone
Clear, professional communication and strong phone etiquette
Comfort with Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets)
Accurate data entry and attention to detail
Ability to juggle several tasks at once without dropping any of them
Reliable time management and follow-through
Nice to Have
Prior office, administrative, or clerical experience
Bilingual (Spanish/[other language]) — a real asset with our customer base
Pay: $18.00 - $20.00 per hour
Benefits:
- Professional development assistance
- Tuition reimbursement
Application Question(s):
- are you willing to weekends and friday
Language:
- Spanish (Required)
- Hmoob Dawb (Required)
Work Location: In person
Salary : $18 - $20