What are the responsibilities and job description for the Service Technician III position at Birge & Held?
B I R G E & H E L D
Investing in Communities to Transform Lives.
192 Unit Multifamily Community Athens Flats (Athens, GA)
Who We Are
It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”
Position Overview
The Service Technician III is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high-quality resident experience. This person will report directly to the Operations Manager.
Key Responsibilities
Compliance and Professional Standards
#INDHP
Investing in Communities to Transform Lives.
192 Unit Multifamily Community Athens Flats (Athens, GA)
Who We Are
It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”
Position Overview
The Service Technician III is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high-quality resident experience. This person will report directly to the Operations Manager.
Key Responsibilities
Compliance and Professional Standards
- Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
- Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors.
- Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal.
- Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds.
- Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities.
- Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Community Manager.
- Complete assigned work orders promptly, requesting support and reporting any delays or issues.
- Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams.
- Maintain community grounds to ensure a clean, safe, and welcoming environment.
- Perform on-site work as necessary to preserve the asset’s appearance and functionality.
- Assist with maintenance needs at other B&H assets as requested.
- Complete and submit required forms, reports, and documentation in an accurate and timely manner.
- Participate in other related responsibilities as assigned by the Service Manager.
- Participate in the on-call rotation to respond to after-hours maintenance emergencies as needed.
- Minimum of two (2) years of demonstrated success in apartment maintenance, construction or a related field.
- EPA Certification for refrigerant handling required, or the ability to obtain certification upon hire.
- HVAC Certification is required.
- For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
- Above average oral communication skills.
- Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
- Able to operate all necessary tools to perform the essential functions of the position.
- Experience in residential property maintenance is beneficial.
- Working knowledge of OSHA standards and other environmental safety standards.
- Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
- Able to multi-task and prioritize work orders.
- Exhibit strong attention to detail.
- Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
- Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
- Able to perform a variety of duties in all types of weather.
- Able to lift, push, and pull up to 75 pounds.
- Smart phone preferred for work purposes.
- Standard expectations include completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days, unless directed otherwise by the Community Manager.
#INDHP
Salary : $21 - $26
