Maintenance Operations Manager (Multi-Family)

B I R G E & H E L D

Investing in Communities to Transform Lives.

304 Unit Multifamily Community Regency Park (Indianapolis, Indiana)

Who We Are

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People , demonstrate Leadership at Every Level , and are Always Learning & Innovating . Through these core values, we make our purpose a reality, “ Investing in Communities to Transform Lives. ”

Position Overview

The Maintenance Operations Manager will oversee the day-to-day maintenance of the assigned B&H portfolio. This individual will be responsible for ensuring that physical assets are maintained to the highest standards, managing on-site maintenance teams, optimizing preventative maintenance programs, and ensuring compliance with safety and operational protocols. The ideal candidate is a hands-on leader with strong technical skills, excellent organizational abilities, and a proactive, solutions-driven mindset. This role reports to the Operations Manager.

Key Responsibilities

Leadership and Team Oversight

• Oversee and support property-level Service Managers and maintenance staff across assigned B&H properties.
• Train, mentor, and evaluate maintenance team members; participate in hiring, coaching, and performance reviews.
• Foster a culture of safety, accountability, and high performance throughout the maintenance team.
  
  

Preventive Maintenance and Asset Preservation

• Develop, implement, and monitor preventive maintenance programs to reduce downtime and extend the life of community assets.
• Perform regular property inspections and audits to identify maintenance needs, safety risks, and improvement opportunities.
• Confirm accurate replacement of capital items, ensuring proper evaluation of repair vs. replacement decisions.
• Ensure standard response expectations are met: completion of work orders within 48 hours (excluding emergencies) and unit turns within five( 5) working days, unless otherwise directed by the Operations Manager.
  
  

Project Coordination and Capital Improvements

• Partner with Operations Managers to schedule and execute renovation and capital improvement projects.
• Monitor project timelines, budgets, and vendor performance to ensure timely and quality outcomes.
  
  

Regulatory and Safety Compliance

• Ensure all maintenance activities comply with OSHA regulations and local, state, and federal laws.
• Promote and enforce safe work practices across all maintenance operations.
  
  

Vendor and Contract Management

• Manage vendor relationships and oversee third-party service providers, including those handling landscaping, HVAC, plumbing, and general maintenance.
• Ensure cost-effective use of vendors while adhering to property budgets and prioritizing quality and value.
  
  

Inventory and Procurement Management

• Maintain control of maintenance supply inventories and oversee procurement of tools, parts, and equipment.
• Ensure efficient and cost-effective supply usage across all communities.
  
  

Emergency and On-Call Support

• Provide after-hours support and respond to emergency maintenance needs across the portfolio as required.
• Ensure on-call responsibilities are distributed and covered across all communities appropriately.
  
  

Performance Monitoring and Reporting

• Track and report key maintenance performance indicators (KPIs), including work order completion times, budget adherence, and asset condition trends.
• Collaborate with leadership on improvement strategies and cost-saving initiatives.
  
  

Hands-On Support and Site Coverage

• Perform on-site maintenance work as needed to support property functionality and address high-priority issues.
• Maintain grounds as necessary to ensure a clean, safe, and welcoming environment for residents and visitors.
• Assist with other B&H assets as needed to drive company-wide success.
  
  

Education, Experience, And Skills

• Strong leadership geared towards mentoring and leading maintenance teams.
• At least three (3) – five (5) years of demonstrated success in apartment maintenance
• A minimum of 3–5 years of experience in HVAC or formal technical training in heating and air conditioning is required .
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• Experience in residential property maintenance required .
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Working knowledge of OSHA standards and other environmental safety standards .
• Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Able to multi-task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand .
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to lift, push, and pull up to 75 pounds.
• Able to perform a variety of duties in all types of weather.
• Smart phone preferred for work purposes.
  
  

What We Offer

• Maintain work -life balance with a flexible hybrid schedule and a generous paid time-off policy, including up to 20 days of PTO per year . In addition to traditional PTO, you’ll receive 14 holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits , including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with a performance-based bonus of up to 12% of your base salary, determined by your role and achievement in individual, departmental, and company-wide Key Performance Indicators (KPIs).
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes a competitive employer match.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program . Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA , where your contributions are valued and celebrated.
  
  

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDHP