Regional Manager

Description

THE BASICS

Job Title: Regional Manager

Location: Corporate/Remote

Reports To: Senior Vice President

Classification: Exempt, Full-Time

Schedule: Monday – Friday 8:30 am – 5:30 pm CST (with flexibility for weekends when properties are open

Job Summary

The Regional Manager is responsible for fiscal accountability and performance, market development, and team member

management of a multi-community portfolio. This role is responsible for the financial, administrative, and maintenance

operations of the Birchstone communities within the manager’s region and must ensure company standards and values are

upheld and exemplary customer service is delivered. The Regional Manager directly supervises Community Managers and

facilitates successful advancement of the portfolio and achievement of company objectives.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable

accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Essential Duties

• Oversee all activity at the communities within the portfolio for the assigned region.
• Act as a liaison between corporate and community team members.
• Develop, lead, and empower team members to seize opportunities and perform at their highest level while encouraging innovation, service, communication, and adherence to Birchstone values.
• Interview, select, hire, and train Community Managers at each Birchstone community within the region portfolio.
• Work with the Director of Learning and Development to train Community Managers on effective management skills and supervisory techniques including team member development, market evaluation, and financial performance.
• Maintain internal financial benchmarks for each asset within the portfolio, including but not limited to, occupancy levels, income levels, delinquency percentages, and cash flow.
• Ensure consistent adherence to budget guidelines; review concerns and issues with Community Managers and senior leaders.
• Evaluate performance and seasonal trends; identify problems and implement innovative solutions proactively.
• Conduct regular site visits to ensure Birchstone standards and values are upheld, procedures are followed, and communities are operating efficiently and in compliance with applicable regulations.
• Evaluate the market to identify competitive strategies for capital improvements; provide input in asset management decisions and scheduling of capital expenditures.
• Assist in creating and executing community specific marketing plans.
• Implement strategies to maximize resident satisfaction and retention.
• Obtain ongoing status reports from Community Managers according to established schedule and provide regular updates on operations and financial performance to senior leaders.
• Assist in due diligence and community acquisitions.
• Work with Community Managers and service team members to ensure move-ins and move-outs run smoothly and efficiently.
• Establish staffing projections across all communities in collaboration with the Director of People Support Servicesto ensure all sites are appropriately staffed.
• Act as a resource to Community Managers and other team members in hiring, terminations, evaluations, etc.
• Facilitate regular meetings with team members.
• Coach, develop, and evaluate direct reports.
• Other duties as assigned.
  
  

Requirements

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business preferred, and/or equivalent work experience.
• Five (5) or more years work experience as Regional Manager overseeing 1500 units in multi-family environment required.
• Five (5) or more years work experience in multi-family Conventional/Market Rate, Class A and Class B property management required.
• Experience managing multi-site capital improvement projects required.
  
  

Licenses & Certifications

• Certified Property Manager (CPM), Certified Apartment Manager (CAM) and/or Accredited Residential Manager (ARM) certifications preferred.
  
  

Knowledge & Skills

• Strong business acumen and sufficient expertise in marketing, leasing, and financial management.
• Robust leadership and collaboration skills, and the ability to develop, train, and motivate others; strong interpersonal skills.
• Ability to work independently and in a team environment.
• Strong budgeting skills, analytical skills.
• Innovative approach to problem solving.
• Must possess demonstrated effective written and verbal communications skills.
• Excellent time management skills; ability to work well under pressure and meet deadlines.
• Ability to effectively manage multiple projects simultaneously.
• Ability to prioritize tasks and to delegate them when appropriate.
• Strong organizational and planning skills; attention to detail.
• Proficient with Microsoft Office Suite or related software; possesses general computer skills.
• Proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental software solutions.
• Ability to work varying hours and promptly respond to emergency situations.
• Bilingual ability in English and Spanish preferred, but not required
  
  

OTHER REQUIREMENTS: Valid driver’s license required