What are the responsibilities and job description for the Junior Salesforce Administrator position at BioWave Corporation?
Department: Sales Enablement
Reports To: Director of Sales Enablement
Full-time hybrid position: Westport, CT
Work Arrangement: Hybrid – 4 days in office, 1 day remote
About BioWave
BioWave is a Medtech company redefining pain management through our innovative, non-invasive technology that delivers powerful relief without drugs or surgery. We offer a range of products designed to meet the unique needs of different markets, delivering effective, customized pain relief solutions where they’re needed most. Our technology is backed by clinical evidence and real-world results, helping patients reduce pain, restore function, and reclaim their lives. Trusted by healthcare professionals, athletes, veterans, and individuals alike, BioWave targets pain at its source to provide long-lasting results.
Vision & Mission
Our Vision is to transform pain management by solving complex pain conditions with innovative, patented, drug-free technology and patient-first, collaborative support, empowering clinicians to deliver better outcomes and enabling people to reclaim their lives with less pain and more possibility.
Our Mission is to help people win their battle with severe pain.
Position Summary
BioWave is seeking a Junior Salesforce Administrator to support the day-to-day administration, maintenance, optimization, and continued development of our Salesforce environment. This role will work closely with our Salesforce Administrator and cross-functional teams to ensure Salesforce effectively supports critical business processes across Sales, Sales Operations, Customer Service, Finance, Quality and Operations.
The ideal candidate has 1–3 years of Salesforce administration experience, strong technical and problem-solving skills, and hands-on experience with Salesforce Flow and automation. A development or programming background is strongly preferred.
This is an excellent opportunity for someone who wants to grow their Salesforce technical expertise while gaining exposure to complex business processes, integrations, automation, Service Cloud, and future ERP integration initiatives.
Key Responsibilities
Experience in any of the following areas is a plus:
Non Exempt: As a non-exempt employee, your position is classified as eligible for overtime pay under the Fair Labor Standards Act (FLSA) and applicable state laws. You will be paid on an hourly basis (or salary basis, if applicable), and you will receive overtime compensation for all hours worked in excess of 40 hours in a workweek (or as otherwise required by state law). All overtime must be approved in advance by your supervisor.
BioWave is committed to the principles of equal employment opportunity and providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or accommodations to complete the application process or to perform the essential functions of this position, please contact phoebe.jamieson@biowave.com.
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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Reports To: Director of Sales Enablement
Full-time hybrid position: Westport, CT
Work Arrangement: Hybrid – 4 days in office, 1 day remote
About BioWave
BioWave is a Medtech company redefining pain management through our innovative, non-invasive technology that delivers powerful relief without drugs or surgery. We offer a range of products designed to meet the unique needs of different markets, delivering effective, customized pain relief solutions where they’re needed most. Our technology is backed by clinical evidence and real-world results, helping patients reduce pain, restore function, and reclaim their lives. Trusted by healthcare professionals, athletes, veterans, and individuals alike, BioWave targets pain at its source to provide long-lasting results.
Vision & Mission
Our Vision is to transform pain management by solving complex pain conditions with innovative, patented, drug-free technology and patient-first, collaborative support, empowering clinicians to deliver better outcomes and enabling people to reclaim their lives with less pain and more possibility.
Our Mission is to help people win their battle with severe pain.
Position Summary
BioWave is seeking a Junior Salesforce Administrator to support the day-to-day administration, maintenance, optimization, and continued development of our Salesforce environment. This role will work closely with our Salesforce Administrator and cross-functional teams to ensure Salesforce effectively supports critical business processes across Sales, Sales Operations, Customer Service, Finance, Quality and Operations.
The ideal candidate has 1–3 years of Salesforce administration experience, strong technical and problem-solving skills, and hands-on experience with Salesforce Flow and automation. A development or programming background is strongly preferred.
This is an excellent opportunity for someone who wants to grow their Salesforce technical expertise while gaining exposure to complex business processes, integrations, automation, Service Cloud, and future ERP integration initiatives.
Key Responsibilities
- Support day-to-day Salesforce administration, configuration, and maintenance.
- Troubleshoot user issues involving access, permissions, record visibility, data, and system functionality.
- Manage users, permissions, roles, access, fields, page layouts, record types, list views, and other Salesforce configurations.
- Build and maintain reports and dashboards to support business operations and decision-making.
- Build, maintain, monitor, and troubleshoot Salesforce Flows and automations.
- Assist with data imports, cleanup, duplicate management, and data-quality improvements.
- Support data imports, data cleanup, duplicate management, and ongoing data-quality initiatives.
- Monitor critical Salesforce processes and help identify and resolve automation or system failures.
- Assist with requirements gathering, configuration, testing, UAT in sandbox, and deployment of Salesforce enhancements.
- Support integrations between Salesforce and other business applications.
- Assist with testing and troubleshooting integrations and data synchronization issues.
- Maintain documentation of Salesforce configurations, processes, automations, and system changes.
- Develop and deliver Salesforce training for new and existing users, including training on new features, processes, and system enhancements.
- Support change management and Salesforce user adoption across the organization.
- Serve as a backup resource for critical Salesforce administrative functions when the Salesforce Administrator is unavailable.
- Participate in future Salesforce integrations and ERP-related projects.
- Continuously identify opportunities to improve Salesforce processes, efficiency, automation, and user experience.
- 1–3 years of Salesforce administration, CRM administration, Salesforce development, or related technical experience.
- Hands-on experience with Salesforce configuration and administration.
- Experience building and troubleshooting Salesforce Flows.
- Understanding of Salesforce objects, relationships, permissions, security, and data architecture.
- Experience creating reports, dashboards, validation rules, fields, page layouts, and other Salesforce configurations.
- Strong troubleshooting, analytical, and problem-solving skills.
- Strong attention to detail and commitment to data accuracy.
- Ability to translate business needs into practical Salesforce solutions.
- Ability to manage multiple priorities and requests in a fast-paced environment.
- Strong written and verbal communication skills.
- Ability to work effectively with both technical and non-technical users.
- Salesforce development experience: Strongly preferred
- Salesforce Flow and troubleshooting experience: Strongly preferred
Experience in any of the following areas is a plus:
- Apex and basic programming concepts
- SOQL/SOSL
- Lightning Web Components (LWC)
- Salesforce APIs and REST/SOAP integrations
- Data Loader or similar data-management tools
- Excel for data analysis and reconciliation
- Git or other version-control tools
- Sandbox management and deployment processes
- Service Cloud and Email-to-Case
- Integration or middleware platforms
- ERP or other enterprise system integrations
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Platform Developer I is a plus
- Salary Range: $65,000–$75,000 annually
- Medical Family Plans
- 401K- discretionary 2.5% employer match
- Basic/Voluntary Term Life Insurance
- Long & Short Term Disability
- HSA Accounts
- PTO Years 1 and 2, 15 days, Year 3 onwards 20 days
- 12 paid public holidays
Non Exempt: As a non-exempt employee, your position is classified as eligible for overtime pay under the Fair Labor Standards Act (FLSA) and applicable state laws. You will be paid on an hourly basis (or salary basis, if applicable), and you will receive overtime compensation for all hours worked in excess of 40 hours in a workweek (or as otherwise required by state law). All overtime must be approved in advance by your supervisor.
BioWave is committed to the principles of equal employment opportunity and providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or accommodations to complete the application process or to perform the essential functions of this position, please contact phoebe.jamieson@biowave.com.
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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Salary : $65,000 - $75,000